SAP China iXp Intern - Support Associate for Master Data Governance (MDG) in Technical Support

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

• You get know business processes in SAP Master Data Governance applications in On-Premise & Cloud environments
• Engaging with customers by utilizing Queue Management & real-time channels tools like SAP Expert Chat to support them in this area
• Collaboration with fellow support colleagues around the globe and other internal organizations to provide superior customer service

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Required:

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to work in teams of multicultural nature
• Growth Mindset
• Fast learner with IT affinity
• Ability to assess, plan and troubleshoot while collecting information about the customer issue

At least one of the following subject matter knowledge is desired:

• Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
• Operating systems (Windows Server, Linux, AIX, etc.)
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.)

Where you belong:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.

We are a Global Team located across regions in Toronto (Canada), Dublin (Ireland), Budapest (Hungary) & Dalian(China) and work as ONE team.

We are highly skilled, collaborative, professional and fun to work with. We support our Global Customers to help resolve their technical issues for Master Data Governance product through various Support Interaction channels like Cases, Real Time Chat, Schedule an Expert, SAP Community, Knoweldge Management & much more. We also own Service Level Agreement (SLA) responsibility 24x7, 365 with Case Queue Management responsibility and work very closely with Development Support and other organization to ensure success of our customers.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452141 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid