SAP Analytics Support iXp Intern - Support Engineer at Technical Support

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Analytics Support iXp Intern – Support Engineer at Technical Support

Location: São Leopoldo, RS

• Support SAP software that is being used by industries, governments, and multinational companies around the globe.
• Investigate and resolve critical system issues via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
• Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
• Constantly empathize with our customers and call them whenever necessary;
• Be a team player that is both eager to learn and to share knowledge;
• Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.
• Meet, work and talk with colleagues and customers from all around the world!

What you bring:

• Analytical problem-solving skills and strong customer focus.
• Works effectively with team members to achieve goals.
• Proactive in seeking solutions and asking questions.
• Enjoys helping customers and solving problems efficiently.
• Proactive and self-motivated individual strong problem-solving skills, capable of tackling issues of varying complexity using logical thinking.
• Adaptable and flexible, able to handle both routine tasks and major organizational changes.
• Takes ownership and responsibility for assigned tasks.
• Actively seeks opportunities for personal growth and development.

What You’ll bring:

• Currently enrolled in a University degree in Computer Science, Business and Technology, or related areas with at least 2 years until graduation.
• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• Spanish is a plus

At least some of the following subject

• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
• Operating systems (Windows Server, Linux, command line interface)
• Data communications and networking (HTTP, TCP/IP, DNS)
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging

Preferred

• Knowledge in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes
• Experience working with customers is a plus

Where You Belong:

We are the SAC Team, part of the Business Technology within the SAP Technical Support, our team values learning and sharing knowledge. Together, we uplift and support one another, always speaking our truths with honesty and integrity. We foster an environment of collaboration, freely sharing knowledge and inquiring without hesitation, a place we also have fun. Our office serves as a hub for connection, where we forge strong bonds as a team. We approach our work with an insatiable curiosity, constantly seeking to expand our understanding to assist and respect both our fellow teammates and valued customers.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444265 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid