Sales Operations Business Services - SAP Business AI Platform (Temporary hourly paid)

Company Description

Job Description

What you'll bring

You have a foundational understanding of customer service, workflow management, and data handling. Familiarity with how service requests are processed, a methodical and organized approach to work, and a willingness to learn established operations systems and processes will help you contribute from day one. Strong communication skills, attention to detail, and a commitment to quality and customer satisfaction are expected.

• Student (f/m/d) at a university or a university of applied sciences; bachelor’s degree would be advantageous
• Fluent written and spoken English (C1 or higher); another language (German, French, Spanish) is a plus
• Good command of MS Office (Excel, Word and Outlook)
• Experience in using CRM systems is a plus
• Ability to work under pressure

What you'll build

You'll support sales operations service delivery by managing requests through defined workflows, prioritizing based on complexity and expertise. Maintaining accurate data and status records in related systems and communicating clearly with requestors, resolving straightforward service requests with a focus on quality and customer satisfaction, and transferring complex requests to the appropriate experts or stakeholders are part of the regular work. You'll also contribute to process improvement and knowledge management activities under the guidance of more experienced team members.

As a member of the global Commercial Office team for SAP Business AI Platform (BAIP) you will get the opportunity to contribute to SAP’s success supporting sales engagement in EMEA, MEE, APJ, NA, LATAM, and GCN regions. The key aspects and responsibilities of your role will be:

• Process customer quotes for smaller opportunities and complete the required paperwork for SAP Business AI Platform (BAIP) sales
• Support BAIP sales transactions via SAP Store
• Prepare contractual documents from template, facilitate legal language for deal specifics
• Expedite adoption of special sales programs and promotions to maximize revenue opportunity
• Act as an advisor for “SAP policies”

Working hours

• Full time / Part time. 20-30 hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
• Flexibility as to the specific working hours may be required
• Working from SAP office in Warsaw 1-2 days a week

Where you belong

You'll work in a structured, service-oriented environment focused on delivering consistent and high-quality operations support for sales and revenue-generating teams (SAP Business AI Platform Commercial Office). Access to mentorship, clear processes, and hands-on exposure to workflow and data management tools are part of working here. This role suits someone early in their career who wants to build solid operational foundations and contribute to the efficiency of SAP's sales organization.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

Skills: Agentic AI Day-to-Day Practice, AI-Assisted Automation & Prototyping, AI Adoption Capability, Complex Problem Solving, Customer Orientation, Effective Communication, Customer Service, Process Improvement, Workflow Management

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. You can find a summary of benefits and eligibility requirements on SAP's Benefits and Rewards site.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.