Project Senior Consultant/Senior Professional Services Consultant - EMEA/ MEE WalkMe (m/f/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Role

The Senior Professional Services Consultant is one of the most impactful roles at WalkMe. You will own the end-to-end implementation of our digital adoption platform for some of the world's most complex and high-stakes organisations — including global defence and government primes, where getting user adoption right isn't just a product metric, it's mission-critical.

You'll partner directly with customers to design and build solutions that drive meaningful change in how enterprise users — from commercial software teams to defence programme offices — interact with complex platforms. You'll report to the Director of Professional Services, EMEA.

What You'll Own

WalkMe Implementation Design, build, and deploy interactive digital adoption experiences that drive measurable business impact — from accelerating feature adoption in commercial SaaS environments to streamlining onboarding for defence and government users operating within tightly governed, high-complexity systems.

Strategic Consultation Act as a trusted advisor to application owners and programme stakeholders. You'll map business objectives to WalkMe solutions, with the ability to navigate both commercial and regulated environments — including those with strict compliance, security, and change management requirements common in the defence sector.

Project Delivery Lead end-to-end implementation projects with rigour. Manage scope, timelines, and budgets while coordinating across customer stakeholders, internal teams, and — where relevant — system integrators and defence programme partners. You understand what "on time, on budget" means when the stakes are high.

Data & Optimisation Monitor WalkMe usage data and user feedback to continuously improve adoption outcomes. Translate data into actionable insights and present findings clearly to both technical teams and senior stakeholders, including non-technical programme leads.

Knowledge Transfer & Training Deliver training and enablement sessions that genuinely land — whether you're working with a commercial product team or a defence organisation rolling out a new enterprise system to hundreds of end users across multiple sites.

Troubleshooting & Technical Problem-Solving Diagnose and resolve implementation issues across diverse platforms and environments, including those with restricted network configurations or custom enterprise infrastructure.

Cross-Functional Collaboration Build strong working relationships with UX/UI designers, developers, customer success teams, and external stakeholders. In defence and government contexts, this extends to programme managers, procurement leads, and security teams.

What You'll Need to Succeed

• 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success, with a track record of delivering complex technical projects.
• 3+ years working with SaaS platforms in enterprise environments.
• Experience working with — or a strong interest in — defence, government, or other regulated industries where adoption and change management are critical to programme success.
• Solid understanding of HTML, CSS, and JavaScript, with the ability to customise and integrate WalkMe into web applications.
• Analytical mindset: comfortable interpreting usage data to make decisions and demonstrate ROI to customer stakeholders.
• Proven ability to manage projects end-to-end in agile or hybrid delivery environments.
• Excellent communication skills — able to translate technical detail for non-technical audiences, including senior leaders and programme sponsors.
• Fluent German and Englisch language skills
• Security clearance (or eligibility to obtain clearance) is advantageous
• Bachelor's degree in a relevant field preferred.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456054 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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