Project Senior Consultant, Cairo

Company Description

Job Description

What you'll bring

You should be able to manage customer engagements from start to finish. This includes making sure that contracts are followed and revenue is protected. You will validate entitlements and onboarding plans. You will maintain Work@Risk governance and prepare for renewals. To prevent churn, you will monitor customer health. You will also promote SAP Private Cloud adoption and work with Enterprise Architects to identify and address risks.

You must have the Integrated Services Card (Bitaqat al-Khadamat al-Mutakamilah) issued by the Ministry of Social Solidarity as this role is for Persons with Disabilities based in Cairo.

What you'll build

• Serve as the primary point of accountability for strategic RISE with SAP customers, owning the full engagement lifecycle from contract handover through renewal.
• Orchestrate delivery across CE&A functions to meet contracted scope, cloud health standards, and customer business outcomes.
• Lead reviews that focus on strategy and operations. Manage escalations and tackle incidents with the help of relevant stakeholders.
• Drive customer adoption of clean core principles, RISE methodology, and SAP Business AI/Joule capabilities as part of the Autonomous Enterprise transformation journey.
• Manage contract compliance, change requests, and delivery risk; support renewal and commercial growth in close collaboration with sales and customer success teams.
• Align internal and external stakeholders across CE&A, CX, partners, and customer organizations.
• Contribute to CDM community knowledge-sharing and best practice development across the region.

Where you belong

At SAP, you will be part of an inclusive, global community of CE&A (Customer Engagement and Adoption) focused to delivering noteworthy SAP Private Cloud outcomes and ensuring every customer realises the full value of their investment. Together, we foster a culture where accountability, strategic governance, and customer advocacy combine to safeguard revenue, drive adoption, and build lasting customer partnerships across the Private Cloud lifecycle.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

Customer Success Management · Business Transformation · Change Management · People Management · Performance Improvement · Adaptive Leadership · Customer Interaction Management · Strategic Planning · Conflict Management · Financial Management · Collaboration · AI Data Analytics · AI-Threat Detection · Observability · Context Engineering · AI Output Quality Assurance · Agentic AI Day-to-Day Practice · AI-Assisted Automation and Prototyping · AI Adoption Capability

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.