Principal Client Delivery Manager MEE (m/f/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you´ll build

This is your opportunity to take a client leadership role in delivering transformative cloud solutions for our SAP RISE customers as a Principal Client Delivery Manager. This position is designed for an experienced professional with a proven track record in managing complex client engagements and driving innovation in cloud service delivery.

As a Principal Client Delivery Manager, you will not only guard the successful delivery of tailored SAP RISE Services but also play a pivotal role in shaping client strategies and mentoring junior team members. Your expertise will be instrumental in SAP’s mission of enabling digital transformation for businesses worldwide.

Your key responsibilities include:

• Leading strategic client engagements and acting as the primary point of contact for high-priority issues.
• Building and maintaining trusted client relationships through a deep understanding of their business challenges and goals.
• Driving innovation by offering expert guidance on SAP technologies and solutions.
• Overseeing the delivery of complex SAP cloud solutions, ensuring excellence in execution and client satisfaction.
• Collaborating with cross-functional teams to design, implement, and optimize service delivery processes.

What you bring

As our ideal candidate, you bring:

• A Bachelor’s degree or higher in a technical or business-related field (preferably in Computer Science, Engineering, or IT Management).
• A minimum of 10+ years of experience in client-facing roles, with demonstrated expertise in strategic account management and service delivery.
• Track record of successfully managing large and complex customer engagements with multiple delivery parties involved
• Good knowledge of IT infrastructure/ Cloud Services and landscape components that form part of a private cloud environment
• Ability to switch communication styles for technical and non-technical audience with confidence, including management and C-Level at customers
• Ability to de-escalate customers by ordering, structuring, and bringing in the management's attention to a major incident or a problem
• Proven skills in escalation management, stakeholder engagement and contract management.
• Excellent presentation and communication skills in German and English are mandatory requirements. Additional languages are a plus.

You will stand out if you also demonstrate:

• Experience in leading international and multicultural teams.
• ITIL certification

Where you belong

Join a high-performing and supportive team that thrives on collaboration and innovation. Our team fosters a culture of trust and mutual respect, celebrating milestones and encouraging continuous development. This is your chance to make a significant impact in one of the world’s largest private cloud services environments.

Apply now to advance your career as a Principal Client Delivery Manager and drive the future of digital transformation for global businesses!

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452164 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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