Partner Ecosystem Success Business Operations Business Partner

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Global PES Operations team is part of GTM Operations and supports Partner Ecosystem Success (PES) with services around execution of the transformational agenda, business operations and digital excellence.

As part of the global PES Business Operations team, the successful candidate will act as the business partner and trusted advisor to PES leaders, focusing on one of the key business areas to drive Rhythm of Business, Go-To-Market, Partner Performance, Demand Management, Insights and Partner Adoption/Consumption & Renewal metrics.

This position will be contributing into shaping a streamlined business operations setup across global and regional partner organizations, and will be driving innovation, automation, and consistency to deliver world-class business operations that align with business goals, financial objectives, and strategic imperatives of PES & SAP, and will work closely with other parts of the PES Operations unit (Transformation and Digital Excellence).

Responsibilities

• Execute PES Operations practices, cadences, and KPIs across the Rhythm of Business (Cadences – FC/DM/CVJ, agenda, templates, data/insights)
• Provide business and leadership insights on operational KPIs, including but not limited to Attainment, Adoption, GTM, and Forecast Accuracy. KPIs related to Financial Performance, Customer Engagement, Delivery Excellence, and Organizational Excellence.
• Actively contribute to the evolution of PES Operations across global and regional teams to inspire organizational excellence. Implement next-generation practices, processes, and KPIs.
• Provide thought leadership, continuously driving business operations innovation and optimization.
• Co-ordinate and execute special and complex ad-hoc tasks supporting the PES leadership team.

YOUR FUTURE ROLE

Rhythm of Business (RoB) Management:

You will manage the overall Rhythm of Business (operational cadence) for PES, coordinating stakeholders across various RoB activities such as Sales Forecasting, Customer Value Calls, and Quarterly Business Reviews (QBRs). You will ensure that this operational cadence runs efficiently for leaders at both the global and regional levels, creating connection points for lessons learned, decision-making, and best practice sharing

Governance & Reporting:

You will ensure a consistent, end-to-end view of the Rhythm of Business for governance and reporting purposes, delivering insights, ensuring transparency across the organization and follow up and through on agreed upon actions, acting as a trusted advisor to PES leaders

QBR Management:

You will take ownership of organizing and preparing regional and/or global QBRs, aligning with all stakeholders to ensure these sessions are productive, insightful, and actionable

Operational Efficiency:

You may take on additional projects, driving the execution of strategic initiatives that help PES scale, grow, and improve operational efficiency across functions. This could include eliminating operational roadblocks or enhancing processes to enable smooth workflows

Cross-Functional Collaboration:

You will build strong relationships across various teams within PES as well as with stakeholders from other SAP functions, fostering collaboration and driving alignment on strategic priorities

YOUR PROFILE

Educational Background and language skills:

• Bachelor’s, Master’s, or equivalent university degree in a relevant field (Business, Operations, etc.)
• Very good English language skills

Professional Experience:

• A minimum of 7 years of experience in corporate operations or strategy functions, ideally within a global organization and with an understanding of PES
• Proven experience in managing and executing regional and/or global Rhythm of Business processes
• Structured and organized working style with strong analytical skills in a highly dynamic work environment.
• Experience with SAP’s operational processes and a strong network within SAP, especially with the Global Revenue Operations (GRO)

Ecosystem Knowledge:

• Solid understanding of the organizational structure, processes, and key stakeholders of PES
• Familiarity with PES's vision, strategic goals, and the unique challenges associated with being an ecosystem organization within a larger corporation

Project Management & Analytics:

• Demonstrated capability and experience in managing cross-functional projects with virtual teams
• Expertise in data analysis, with the ability to translate data into actionable insights and visually present findings for leadership

Communication & Leadership:

• Excellent written and verbal communication skills, with experience in preparing and delivering presentations to senior leadership
• Strong interpersonal skills with the ability to build relationships, influence stakeholders, and foster collaboration across departments
• Ad-hoc issue resolution and support of executive management with very strong communication skills up to board level.
• Excellent team collaboration and proactive networking skills.

Execution & Problem Solving:

• Ability to independently manage multiple projects and set priorities in a fast-paced, dynamic environment
• A diligent and conscientious approach, with a focus on delivering results and solving operational challenges

Adaptability & Growth Mindset:

• Proven ability to quickly adapt to changing requirements and environments, demonstrating flexibility in approach
• A results-oriented mindset, with a strong sense of accountability and ownership
• Commitment to continuous learning and development, demonstrating a proactive approach to acquiring new competencies

Cultural Fit:

• Ability to thrive in an international and multicultural environment, aligning with SAP’s values of diversity and inclusion
  

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450592 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid