IT Technology Services Senior Specialist - Server Management (LINUX, Windows)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do :

As a Customer Service Request Owner (CSRO), you will play a pivotal role in technical and architectural discussions with customers and in developing solution roadmaps. Your responsibilities include:

• Analyzing and implementing SAP support methodologies.
• Integrating AI platforms and solutions in customer templates
• Bring in AI use cases as well implementation methodologies to make sure a seamless customer experience is maintained in terms of faster solutions, downtime reductions, manual interventions, etc.
• Providing expertise in SAP S/4HANA architecture, conversion strategies, migration paths, methodologies, and tools.
• Supporting customers with technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services engagement scope.
• Understanding Hyperscaler/Cloud architectures, including networking and virtual technologies such as load balancers and virtual machines.
• Taking ownership and leading operational tasks, managing escalations, and driving process improvements.
• Managing the operation of technical system landscapes, ensuring high-quality, stable operations.
• Identifying key issues, defining actionable plans, and leading resolution efforts.
• Supporting customer satisfaction initiatives and handling commercial change requests.
• Collaborating with SAP stakeholders and Customer Success Partners to ensure customer success.

This role requires a strong technical foundation, proactive problem-solving skills, and the ability to work collaboratively with internal teams and customers to deliver exceptional results.

What you’ll bring :

Experience and Expertise:

• At least 8+ years of experience in SAP Technical Administration, preferably in server management (Linux, Windows).
• Comprehensive knowledge and hands-on experience in the administration and operations of SAP solutions.
• Strong understanding of S/4HANA architectures, migration paths, and related tools.
• Solid expertise in SAP HANA and its technical architecture, implementation, and change management.
• Proven ability in technical planning, configuration, and implementation across multiple SAP and non-SAP technologies.

Collaboration:

• Skilled in coordinating delivery and projects as a lead in a diverse and heterogeneous environment.
• Demonstrated ability to work effectively as part of a dynamic, distributed, and virtual team.
• Experience working with cross-cultural and cross-functional teams.

Customer-Centric Skills:

• Excellent focus on customer needs with strong networking, relationship-building, and decision-making abilities.
• Results-driven approach to achieving objectives and delivering value to customers.
• Your background in SAP solutions, Cloud technology and AI tools, coupled with your ability to adapt in global, multicultural environments, will enable you to excel in this role.

Meet your team:

SAP Global Cloud Operations (GCO) is SAP’s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud.

We are searching for motivated, skilled, and value-oriented technical candidates taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our GCO Delivery Productization team.

#SAPGCOCareers #ITT3 #LI-ND1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453777 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid