IT Technology Services Senior Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From Back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

What you’ll build

As an EOS Execution & Migration Senior Specialist specializing in Basis, Database area you are responsible to:

• Co-Lead end-to-end SAP Basis operations across complex landscapes with other experts.
• Architect, plan, and execute S/4HANA conversions, OS/DB migrations, and cloud transformations.
• Manage SAP system installations, upgrades, patching and decommissioning and any of Basis/DB/Server related service requests.
• Design and implement high availability (HA) and disaster recovery (DR) solutions.
• Provide expertise across SAP components such as NetWeaver, HANA, Sybase ASE, Business Objects, OpenText, etc.
• Lead system copies, database migrations, and performance optimization initiatives.
• Troubleshoot critical production issues and drive root cause analysis (RCA).
• Design and manage SAP deployments on AWS/Azure/GCP platforms.
• Drive automation initiatives using scripting (Shell, Python, Go) and tools like Ansible/Chef.
• Ensure compliance with security standards, OS hardening, and audit requirements.
• Act as technical lead, managing stakeholders, timelines, and delivery across distributed teams.
• Mentor junior team members and drive capability building.
• Ensure adherence to ITIL processes and continuous improvement practices.
• Adhere to customer system delivery commitments and KPI/SLA commitments.
• Critical situation and Quick response during escalations. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside EOS.
• Work on Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Streamline standard operating procedures by focussing on automation enhancements.

What you bring

Looking for SAP Technology professional expert EOS execution specialist & Migration Expert – Basis & DB Expert for the Enhanced Operations Service (EOS) team, should be well versed in delivering consistent and high-quality results & contributing to SAP's strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise.

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 9+ years of experience in SAP Basis administration and architecture.
• Strong expertise in SAP HANA, NetWeaver, Sybase ASE, and related technologies.
• Proven hands-on experience in S/4HANA conversions and OS/DB migrations.
• Hands-on experience with hyperscaler cloud platforms (AWS/Azure/GCP).
• Strong knowledge of high availability, disaster recovery, and Linux Pacemaker.
• Solid understanding of networking (TCP/IP, DNS, firewalls, proxies) and storage concepts.
• Proficiency in automation and scripting (Shell, Python, Go).
• Experience with ITIL framework and service management processes.
• Strong understanding of security best practices and OS hardening.
• Hands-on experience with working on System Copies, DB export-import, and disaster recovery strategy, Client administration, Application upgrades and migrations is essential.
• SAP certifications in S/4HANA conversion and OS/DB migration.
• Experience with SAP Private/Public Cloud or managed services environments.
• Exposure to tools like OpenText, SAP Cloud Connector, IDM, TREX, etc.
• Excellent verbal and written communication.
• Customer-first mindset with a focus on service excellence.
• Ability to work with geographically distributed teams.
• Critical situation and project handling experience.

Where you belong

RISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that transformation is a journey, not a destination, so RISE with SAP allows customers to change not only once, but to continually transform – with SAP alongside them during every step of the way.

RISE with SAP S/4HANA Cloud, private edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. This enables customers to safeguard their existing SAP ERP investment, while benefiting from a new level of flexibility – tailoring the software to meet their specific needs, retaining company-specific configurations and customizations of their SAP ERP system, and accessing the latest capabilities that give their company a competitive advantage.

Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP’s own datacentres, IaaS Hyperscalers, SAP Premium Suppliers or in customers’ own existing datacentres. SAP has established strategic partnerships with the major cloud infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), to offer customers maximum choice for their SAP private cloud deployment.

Within the Customer Services & Delivery (CS&D) Board area, the mission of the Global Cloud Operation (GCO) – EOS Delivery organization is to run and operate SAP’s private cloud offering.

RISE with SAP delivered by EOS, The ECS - Enhanced Operation Services (EOS) Delivery is part of Global Cloud Operation. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

#ITT3, #SAPECSCareers, #LI-JM5

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449289 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid