IT Technology Services Senior Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Join our “Partner Integration & Excellence” team for ECS Delivery. We are the central point of contact for our MSM partners, empowering them to deliver exceptional service and drive customer satisfaction within SAP Enterprise Cloud Service Delivery. As a Sr. Partner Success Manager, you will be the vital link between our partners and internal teams, ensuring seamless collaboration and continuous improvement

Your Impact:

• Build Trust, Foster Growth: Cultivate deep, trusted relationships with partner leadership and delivery teams. Become a trusted advisor, proactively identifying and addressing challenges to elevate their delivery quality. Act as their champion within ECS, advocating for their needs and facilitating their success - not just an auditor
• Drive Operational Excellence: Conduct rigorous analyses of partner operations, pinpointing improvement areas and collaboratively developing and implementing corrective action plans. Represent partners in ECS Delivery forums, ensuring their voice is heard and their perspectives are integrated into strategic decisions.
• Shape a Scalable Partner Ecosystem: Lead strategic initiatives and improvement projects to build a robust, scalable, and reliable partner delivery ecosystem. Contribute to the overall partner strategy, including selection, onboarding, enablement, and performance management programs.
• Data-Driven Optimization: Monitor key performance indicators (KPIs), track progress against targets, and conduct regular governance reviews to ensure transparency and demonstrate the impact of quality improvement initiatives. Leverage data insights to identify trends and inform strategic decisions.
• On-site Collaboration: Spend dedicated time on-site at partner locations, fostering strong relationships, facilitating open communication, and gaining firsthand insights into their operations. This will allow you to build rapport, understand their unique challenges, and provide tailored support.
• Cross-Functional Collaboration: Work closely with various ECS teams, including Supplier Governance, to ensure seamless integration and compliance with contractual agreements. Facilitate effective communication and collaboration to support the growing demands of our partner ecosystem.

Your Expertise:

• 8+ years of relevant professional experience, including 5+ years specifically in partner management within a solutions/line-of-business context, preferably focused on the SAP ecosystem.
• Deep understanding of SAP Enterprise Cloud Services and its delivered services.
• Proven ability to build and manage strong partner relationships, coupled with exceptional analytical, problem-solving, and presentation skills.
• Strong understanding of Managed Services models, SIAM principles, SLA management, and performance management practices.
• Excellent communication, negotiation, conflict resolution, and project management skills.
• Proactive, solution-oriented, results-driven, adaptable, flexible, and a strong team player.

Join us and be part of a team that is shaping the future of SAP Enterprise Cloud Services delivery!

#SAPinternalT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434996 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid