Head of Product Management - Business Network Marketplace (Base: Bangalore)

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Head of Product Management - Business Network Marketplace (Base: Bangalore)

Purpose

To define and execute the product strategy for SAP Business Network Marketplace — the supplier-side experience platform connecting millions of trading partners globally - enabling millions of trading partners to discover buyers, manage catalog and transactions, onboard seamlessly, and automate commerce workflows.

This role leads a global product management organization responsible for the full Marketplace portfolio: NextGen Marketplace evolution, supplier discovery and promote, catalog management, onboarding, commerce automation, support, and AI/agentic capabilities.

The role drives the Marketplace from a transactional network into an intelligent, self-optimizing commerce ecosystem. This role owns the full product scope:

• NextGen Marketplace Evolution: lead the strategic transformation of the Ariba Marketplace toward a modern, BTP-native, AI-powered trading platform — defining the architecture of the next-generation supplier experience.

• Supplier Discovery & Promote: own the product vision for federated search, supplier discovery, and promote capabilities that connect buyers and sellers at scale across the network.

• Catalog Management: define the roadmap for catalog authoring, syndication, and enrichment — enabling suppliers to present rich, accurate product data to millions of buyers.

• Supplier Onboarding: drive simplification and automation of the onboarding journey — reducing time-to-first-transaction and improving supplier activation rates at global scale.

• Commerce Automation: shape the roadmap for transaction automation, invoice/order processing, and workflow orchestration that supports 99.99% availability commerce at scale.

• Support & Agentic Capabilities: lead the product strategy for AI/GenAI-powered support experiences — including agentic self-service, intelligent troubleshooting, and proactive supplier assistance.

• Roadmap Prioritization: own cross-portfolio prioritization across all Marketplace sub-areas; balance customer demand, strategic value, and engineering capacity.

Key Responsibilities & Tasks

People Leadership

• As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team by helping to identify development opportunities and supporting team members to achieve their goals.

• Lead multiple Product Management teams on-site in Bangalore, fostering a strong in-office culture of collaboration, customer focus, and product excellence.

• Build and scale the Marketplace PM organization — hiring top product talent and establishing best practices for AI-native, customer-centric product development.

• Actively manage organizational change and enable people managers in own area of responsibility.

• Realize skills gaps well in advance; drive up-skilling strategy especially around AI/GenAI product capabilities and data-driven product management.

• Create an environment of continuous learning; regularly offer feedback and support challenging development goals.

Strategic Direction

• Define and own the multi-year product vision and roadmap for the BN Marketplace — spanning supplier discovery, catalog, onboarding, commerce transactions, and agentic automation.

• Function as the operational link between SAP Business Network's overall strategy and Marketplace business results; set direction through a clear vision, strategy, and business plan.

• Build execution plans with the management team and monitor execution against the product plan; manage critical resource situations and their impact on deliverables.

• Establishing product management best practices, frameworks, and operating rhythms.

• Maintain in-depth knowledge of trends in B2B commerce, supplier experience, and AI and translate those into product strategy for BN Marketplace.

• Report regularly to senior executive steering committees and advise on strategic Marketplace topics.

Accountability

• Manages the BN Marketplace Product Management function by integrating current and future customer needs, SAP's business strategy, and financial objectives.

• Develops functional strategy and specific objectives for the product sub-function; defines policies and operating norms to support the product infrastructure.

• Accountable for the Marketplace portfolio roadmap and its business outcomes across supplier-side capabilities, commerce automation, and AI-powered experiences.

Complexity

• Serves as the operational link between SAP Business Network's overall product strategy and concrete Marketplace delivery outcomes.

• Drives multiple high-impact product initiatives across a global supplier ecosystem — spanning onboarding, discovery, catalog, commerce, and agentic automation.

• Navigates complex cross-functional dependencies across Engineering, Sales, Marketing, UX, and strategic customers.

AI-Native Product Development

• Embed AI and GenAI capabilities as first-class product features across the Marketplace portfolio — from intelligent onboarding guides to agentic commerce automation.

• Partner with Data and AI engineering teams to define AI product requirements: recommendation systems, ranking algorithms, natural language interfaces, and agentic workflows.

• Define success metrics for AI features; establish feedback loops and data instrumentation to drive continuous model and product improvement.

• Stay at the forefront of GenAI application patterns (RAG, LLM agents, copilot experiences) and apply them to supplier-side product innovation.

Customer & Market Orientation

• Maintain deep understanding of supplier/trading-partner needs through continuous customer engagement, research, and data analysis.

• Define and track product KPIs — supplier activation, engagement, PSAT, transaction volumes — and use data to drive roadmap decisions.

• Partner with Sales, Marketing, and Customer Success to develop go-to-market strategies and drive adoption of new Marketplace capabilities.

• Represent SAP Business Network Marketplace at customer advisory boards, industry forums, and strategic partner engagements.

Communication

• Builds and maintains strategic partnerships with key decision makers internally and in customer and partner organizations; represents SAP externally.

• Formulates clear product strategies and roadmap narratives; communicates effectively from engineering teams to executive leadership.

• Driving go-to-market and adoption strategies in partnership with Sales, Marketing, and Customer Success

• Acts as a credible external spokesperson — customer advisory boards, industry events, and analyst briefings.

What You Will Build

• A world-class Marketplace product that makes SAP Business Network the preferred trading platform for millions of suppliers globally.

• A NextGen Marketplace — modern, intelligent, and AI-native — that sets the new standard for B2B supplier experience.

• An AI-powered onboarding and support experience that dramatically reduces supplier time-to-value.

• A high-performing, globally distributed PM organization in Bangalore that is the engine of Marketplace innovation.

• A product culture grounded in customer obsession, data-driven decisions, and AI-first thinking.

Qualifications & Skills

Minimum Requirements

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.

• 10+ years of progressive product management experience, including 3+ years managing a product management team or organization.

• Proven track record of defining and delivering complex platform or marketplace products at global scale.

• Deep product management expertise with demonstrated success leading platform or marketplace products at scale.

• Experience working in B2B SaaS, e-commerce, procurement, or supply-chain software and understanding of supplier/trading-partner dynamics.

• Strong analytical mindset: ability to use data, customer research, and market signals to drive product decisions.

• Demonstrates all management responsibilities: create the future; build a team; develop people; manage performance.

• Strong understanding of AI/GenAI capabilities and how they reshape product experiences and automation.

• Marketplace & Commerce: deep understanding of B2B marketplace dynamics — supplier onboarding, catalog management, discovery/search, transaction flows, and supplier enablement.

• AI/GenAI Product Skills: ability to define AI-powered product requirements; familiarity with RAG architectures, LLM-based UX patterns, agentic automation, and recommendation/ranking systems.

• Data-Driven PM: proficiency in product analytics, funnel analysis, A/B testing, and KPI frameworks; experience with tools such as Amplitude, Mixpanel, or equivalent.

• Platform Thinking: experience with API-first, platform-model product design; understanding of integration patterns for enterprise B2B systems.

• Agile Delivery: fluency in agile/scrum methodologies; experience working with globally distributed engineering and design teams.

• Go-to-Market: demonstrated ability to build launch strategies, enablement materials, and adoption plans for complex enterprise products.

Preferred Qualifications

• Master's degree in a relevant discipline.

• Experience with SAP Business Network (Ariba), procurement platforms, or B2B commerce networks.

• Hands-on product experience with AI/GenAI features — copilots, agentic workflows, recommendation systems, or NLP-driven UX.

• Track record of driving supplier/trading-partner experience improvements at scale.

• Experience leading product organizations through platform modernization or NextGen transitions.

• Familiarity with SAP BTP, SAP AI Core, or SAP AI Foundation as a product delivery platform.

Why SAP Business Network — Why This Role

SAP Business Network is one of the largest B2B commerce networks in the world — connecting millions of buyers and suppliers across procurement, supply chain, and financial processes. This is not a feature-team PM role. This is a platform-defining leadership position at the intersection of enterprise software, AI, and global commerce.

• Scale that matters: your product decisions directly impact millions of suppliers and buyers running trillions of dollars of commerce annually.

• AI at the frontier: SAP is investing heavily in making the Business Network self-optimizing — with GenAI and agentic automation at the core. You will shape what that means for supplier experience.

• NextGen opportunity: the Marketplace is undergoing its most significant transformation in a decade. You will define what comes next.

• Global team, local hub: lead a world-class PM organization from Bangalore — one of SAP's most strategic engineering and product hubs globally.

• Proximity to impact: reporting directly into BN Product leadership, your voice shapes the direction of the entire Marketplace portfolio.

• Mission that resonates: helping suppliers — many of them SMEs — thrive in the digital economy is meaningful work with real-world impact.

About SAP Business Network

SAP Business Network connects millions of companies worldwide, enabling intelligent collaboration across procurement, supply chain, logistics, and financial processes. The organization is on a mission to make this network self-optimizing — leveraging Connected Intelligence to create business outcomes that no single company could achieve alone.

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Requisition ID: 457168 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid