Global Solution Advisor (f/m/d) SAP CX

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About SAP Customer Experience (CX)

SAP Customer Experience (CX) helps brands build trusted relationships with their customers to unlock new digital innovation, customer value, and sustainable growth. The portfolio includes SAP Cloud for Customer, SAP Commerce, SAP Emarsys Customer Engagement, and SAP Customer Data Management—delivering a unified front-office solution that integrates seamlessly with SAP’s Intelligent Enterprise.

Team Description – Business Development Acceleration Team

The SAP Customer Experience organization is launching an exciting new team who will be laser focused on building top-of-the-funnel demand with a focus on competitive replacements within the SAP ERP install base. The Business Development Acceleration Team will be responsible for working with regional sales teams to identify top ERP customers to target as part of a structured demand program.

This team will be responsible for

• Researching target customers to understand customer priorities and key contacts.
• Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer.
• Aligning with the regional AEs to execute the customer-specific proposal.
• Reporting and analytics on the end-to-end process, including pipeline generation.

In this role, the team member will serve as a strategic advisor and will be responsible for defining competitive win strategies for the SAP Customer Experience line of business. In addition, they will be an active participant in demand generation programs and activities. Furthermore, they will provide one-on-one and one-to-many enablement and coaching on winning approaches against CX competitors. Moreover, this resource will be expected to engage in customer meetings and calls face-to-face to help drive competitive differentiation and value propositions in active sales cycles. Finally, this resource will be expected to create and contribute to Internal and external content with SAP differentiation.

Key activities and responsibilities include

• Aligning with regional CROs / Sales leaders to identify key customer targets
• Categorizing and prioritizing targets based on CX’s “right to win” space
• Defining data points required for effective customer research
• Crafting business benefit messaging for customer proposals
• Aligning with internal SAP stakeholders for content and message creation
• Creating standardized templates for proposal building
• Defining customer-specific pricing proposals
• Creating feedback loops with regional sales team members
• Defining team performance metrics and standardized reporting
• Leading and mentoring the second team member, including workload prioritization
• Collaborating with sales leadership and CX Solution Experts on proposal delivery and feedback

Experience & Capabilities

The ideal candidate will demonstrate a balance of strategic thinking and hands-on execution, with a strong understanding of the CX competitive landscape and how to influence customer decision-makers.

• Extensive experience (5+ years) in the Customer engagement/Marketing/CRM business
• Knowledge of the Customer Experience space with previous roles at SAP CX or similar providers like Salesforce.com, ServiceNow, Microsoft CX, Oracle CX, HubSpot, or Commerce Tools
• Strong project management skills
• Executive-level written and verbal communication style
• Proficiency in Excel, Word, and PowerPoint
• Previous experience in sales, marketing, or consulting

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Exceptional communication and presentation skills in English, along with proficiency in any additional local language, are valuable assets.
• A Bachelor's degree or equivalent experience is required, along with an MBA or a comparable advanced degree.

#SAPCSCaree

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 432165 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.