Global Field Business Support Senior Specialist (Fixed Afternoon/Night Shift)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Shift Requirement:

Candidate must be amenable to working a fixed afternoon or night shift, as required by customer and regional needs.

• Afternoon Shift: 14:00–22:00 CET, Monday to Friday
• Night Shift: 22:00–06:00 CET, Sunday to Thursday

ABOUT THE TEAM

The Global Commercial Finance - Field Business Support organization partners closely with Sales and Ecosystem Managers to ensure that transactions are structured in the most commercially beneficial way for SAP, while abiding by SAPs internal policies and IFRS accounting rules.

EXPECTATIONS AND TASKS

As a Cloud Field Business (Sales) Support Senior Specialist, you will own and execute the end-to-end deal operations process for designated Partner Driven Cloud deal motions at SAP. You will be part of globally acting Field Business Support team, a central deal support organization that partners closely with SAP Territory Ecosystem Managers, Account Executives and involved stakeholders.

Acting as a trusted operational partner, you will support, manage, and process sales quotations within the SAP CRM/Harmony system, guiding deals through the complete quote-to-booking lifecycle, ensuring accuracy, compliance, and timely execution of deals.

Working collaboratively with Sales colleagues, your team and other supporting functions, you will directly support revenue growth and profitability, as you process sales opportunities for both existing and net-new customers while helping the field colleagues achieve defined order and performance targets.

RESPONSIBILITIES

• Lead the end-to-end deal quotation process for complex and high-value Partner Driven Cloud deal motions, including exception handling and non-standard scenarios.
• Own and drive resolution of complex customer inquiries and deal issues, ensuring accurate system execution (e.g. Harmony quotations) while navigating ambiguity and dependencies.
• Collaborate closely with Global Commercial Finance colleagues, proactively shaping deal structuring, challenging assumptions, and ensuring alignment with commercial policies and strategic objectives.
• Orchestrate cross-functional collaboration with Territory Ecosystem Managers, Sales Executives, Cloud Operations, Cloud Architects/Delivery, Legal, CFO Offices, and other stakeholders to remove blockers and accelerate deal closure.
• Ensure compliance with SAP operational procedures while also identifying gaps, proposing improvements, and driving consistent adoption of best practices.
• Take ownership during quarter-end and year-end close by prioritizing critical deals, managing escalations, and ensuring timely, accurate, and complete execution under pressure.
• Serve as the subject matter expert for deal support processes, providing guidance, coaching, and knowledge sharing to peers and stakeholders.
• Act as a trusted advisor to the business, influencing decision-making through commercial insight, risk awareness, and a deep understanding of deal mechanics and business context.
• Drive continuous improvement by contributing to refinement of tools, templates, and guidelines, and by representing Field Business Support in relevant projects or initiatives within your scope.

REQUIREMENTS

• Minimum Bachelor’s degree in Business, Finance, or a related field preferred
• Proven track record in Sales Operations, Deal Support, or a closely related commercial function, ideally in an international or enterprise software environment.
• Proficient understanding of sales processes, quote to cash, and complex deal execution, with a track record of independently managing non-standard or higher complexity transactions.
• Demonstrated ability to perform in a fast-paced environment, prioritize and manage multiple complex topics, and proactively resolve issues with minimal guidance.
• Strong stakeholder management skills with the ability to influence and challenge constructively across different levels of the organization.
• Highly detail oriented and well organized, with strong verbal and written communication skills, including the ability to summarize complex topics clearly for senior stakeholders.
• Proven experience working in a cross-country and cross-cultural environment, ideally in a regional or global role.
• Strong team player, proactive and service oriented.
• Advanced skills in MS Office, especially Excel (e.g. complex formulas, data analysis, and reporting).
• Solid experience with sales and deal support tools (e.g. CRM, CPQ, contract or pricing tools); ability to act as a key user or go to person for the team.
• Experience contributing to process improvements, standardization initiatives, or tooling enhancements is a strong plus.
• Very good English language skills are mandatory; additional foreign languages are a strong plus.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454737 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid