Enterprise Architect - CX

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

At SAP, we help the world run better and improve people’s lives. Within the Customer Experience (CX) organization, the Office of the CTO plays a key role in shaping the next generation of intelligent, integrated, and enterprise-grade customer solutions. We define and drive the Northstar architecture strategy, ensuring seamless alignment across SAP’s cloud portfolio and supporting our customers’ transformation journeys across industries. We are looking for an Enterprise architect with a focus on solution architecture to join our team and help define the architecture foundation for our CX solutions. In this role, you will collaborate with industry experts, product and architecture teams, customers to define our End-to-End architecture to support key industry business processes. We are taking a customer centric approach to address the market needs therefore we will define our architecture with a top-down approach starting from the business process down to the technical detailed architecture. The role requires a good understanding of some key industries and model business processes, document end-to-end solution flows based on our BCM (Business capability model), and define a reference architecture using SAP’s Enterprise Architecture (EA) framework based on TOGAF. The enterprise architecture with support the fit-gap analysis so we can assess our gaps and overlapping capabilities and missing integrations. He will then support the discussion with our products leads and the partners to help addressing the gaps aligned with our Northstar architecture (BDC adoption, SAP-managed integration,….).

As an EA, you will:

• Contribute to the definition and evolution of the Northstar architecture for SAP Customer Experience solutions.

• Define reference architectures spanning SAP’s cloud solutions with a focus on CX and consumer-industry applications but also other industries such as IM&C, Utilities and Services

• Model enterprise architecture components and produce reports within LeanIX. • Partner with industry experts to define and model business processes for key industries such as Consumer Industries, Utilities, Public Sector, and Manufacturing.

• Document end-to-end solution value flows and capability mappings that support customer transformation goals and position our products portfolio

• Support the development and refinement of Business Capability Models (BCM) by industry.

• Define and maintain an architecture library for the CX portfolio.

• Identify overlaps and gaps within the end-to-end reference architecture to strengthen solution coherence.

• Define and document data architectures needed to support critical industry processes, adoption of BDC and AI within our portfolio

• Contribute to innovative scenario architectures, including AI and sustainability use cases, new business models such as D2C Marketplace, outcome-based business models, and embedded conversational AI scenarios.

• Engage in customer-facing discussions to support industry conversations, target architecture sessions, and transformation roadmap development.

Must-have skills

• Experience with at least 1 to 4 solutions from the SAP CX portfolio, S/4 and BTP.

• A good understanding of data and event-based and integration architecture

• A good understanding of SAP Northstar architecture

• Familiarity with SAP’s Enterprise Architecture (EAF) framework based on TOGAF and leveraging the integrated toolchain: Signavio and LeanIX.

• Knowledge and expertise in one or more key industries: Consumer, Utilities, Public Sector, Manufacturing, or similar.

• Solid business acumen with the ability to translate industry requirements into architectural guidance.

• Excellent written and verbal communication skills.

• Proven experience in a customer-facing role.

• Ability to collaborate in a cross-functional environment and manage complex, multi- solution information.

Nice-to-have skills

• LeanIX modeling and reporting.

• Experience with business process and solution flow modeling (e.g., Signavio).

• Experience with architecture design for innovative scenarios such as sustainability, outcome-based business models, and embedded conversational AI.

• Knowledge of Business Data Context (BDC) and AI technologies.
Meet your team

The CX Office of the CTO is a strategic organization within SAP Customer Experience. We define the architecture vision for next-generation CX solutions and ensure seamless integration across the SAP ecosystem. Our team works collaboratively across SAP product units, engages deeply in technology strategy, and partners closely with customers and external communities. We strive to create meaningful impact through world-class architecture, innovation, and industry-driven expertise.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 189800 - 322500(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442853 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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