EMEA/Germany Regional Crisis Coordinator (m/w/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Within our Crisis Management & Travel Security (CM&TS) team, we are looking for a Regional Crisis Coordinator who will be responsible for both global activities and crisis management initiatives within the assigned region (EMEA / Germany).
We are seeking a collaborative team player who values trust, transparency, and strong cooperation in a dynamic crisis management environment. The role includes, but is not limited to:

• Drive and maintain the global CM&TS central governance framework in close collaboration with the Global Head of Crisis Management & Travel Security
• Enable SAP employees to conduct business travel safely, securely, and confidently on an international scale by providing travel briefings, education, information, tools, and other resources to internal business travelers
• Support the readiness of Crisis Management Teams in the assigned region to remain prepared to effectively handle a disruptive incident and to remain compliant with global governance by conducting regular crisis drills and exercises and by maintaining essential tools, documents, and other resources
• Advise, train, and support virtual Crisis Management role holders in the assigned region to coordinate and support their respective Crisis Management Teams
• Support the coordination of activities of various Crisis Management Teams and lines of business in the assigned region to effectively handle a disruptive incident
• Support Situational Intelligence by monitoring, analyzing, and assessing third-party providers and open-source intelligence to determine the impact of global incidents on business operations
• Support the organization’s 24/7 Global Incident Response by coordinating the overall response to global disruptive incidents such as terror attacks, natural disasters, epidemics, unrest, etc. using established alerting structures and tools
• Locate and communicate with travelers and office-based employees and account for staff in case of a crisis incident using travel tracking tools
• Provide back-office support for the CM&TS team by maintaining tools and data, crafting and presenting reports, and maintaining existing and creating new documentation, presentations, and other resources

What you bring

• Bachelor’s degree required, Master’s degree and other Professional certification (ASIS, BCI etc.) is a plus
• Experience or education in executing in crisis management and travel security is a plus.
• national security, emergency management, physical security, first responder, military, foreign affairs, intelligence, risk management, humanitarian work, NGOs/aid providers, or a related field is a plus
• 6+ years international experience in jobs, internships, education, or personal life or experience working in a global or multinational organization is a plus.
• Ability and willingness to quickly gain good understanding of crisis management and travel safety & security topics
• Excellent ability to deliver under pressure and to work with people across board areas, cultures, and time zones both virtually and in-person
• Hands-on and solution-oriented working style, with the ability to perform effectively in crisis environments
• Ability to withstand a hectic environment and stress during crisis situations.
• Strong organizational skills to include rapid and succinct decision making, ability to multi-task on a regular basis, working independently with minimal supervision, ability to work well within a team, and an ability to handle sensitive information confidentially.
• Excellent written and verbal communication skills.
• Ability to present information to and communicate with executive-level stakeholders in a clear, concise, and effective manner.
• Excellent English language proficiency required, additional business-level proficiency in German language preferred.
• Service attitude to deliver services
• Proficient in using the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.)
• Proficient in the use of business technologies, tools, and applications
• Established internal and/or external network as well as established contacts to relevant intelligence or aid providers/networks is a plus.
• Ability to work occasional extended weekday and weekend hours to support crisis handling and a weekend Manager on Duty role.
• Ability to travel both domestically and internationally (expected travel is about 20%)
• Strong creative and critical thinker with the drive and commitment to pursue further professional development.

Meet your team
SAP Global Security & Compliance (SGSC) strengthens SAP’s brand by driving trust in data and protecting people and assets. Customers and employees can use SAP’s solutions and services with confidence and trust.​ Within the SGS organization, the department Global Physical Security protects SAP’s people, facilities, data, and other assets. As part of Global Physical Security, the Crisis Management & Travel Security team collaborates with key internal partners and external service providers to safeguard the interests of SAP’s key stakeholders, employees, facilities, critical assets and business processes, brand, image, reputation, and overall value-creating activities. It works to build, sustain, and improve SAP’s ability to prepare for, respond to, and recover from disruptive incidents and enables SAP employees to conduct business travel safely, securely, and confidently on an international scale.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448882 | Work Area: Administration | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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