Ecosystem Delivery Success Lead - Mexico

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

COMPANY AND ORGANIZATION

Our organization is a global leader in digital transformation and enterprise solutions, helping companies across industries innovate, grow, and operate with greater efficiency. We work with an extensive ecosystem of strategic partners to deliver end-to-end value to customers worldwide. As we continue to expand our partner-driven market impact, we seek experienced professionals who thrive at the intersection of business development, ecosystem strategy, and collaborative execution.

POSITION SUMMARY

The Ecosystem Delivery Success Lead owns the end-to-end success of top service partners by combining partnership management, delivery governance, and consulting practice transformation, with the goal of driving customer success through partner success by transforming the ecosystem into a reliable, scalable, and high-performing delivery engine.

KEY RESPONSIBILITIES

End-to-end ownership of selected strategic initiatives or time-critical projects. Inclusive but not exhaustive:

1. Service Partner Ownership & Governance

• Serve as the primary relationship owner for top service partners, managing interactions across executives together with GSSPs Head and PDMs.
• Proactively manage escalations and ensure issues are resolved quickly and collaboratively.
• Promote a unified, consistent engagement model across different roles and business units.

2. Partner Delivery Management & Customer Success

• Monitor partner delivery readiness, capacity, go-live progress, and quality metrics.
• Proactively identify delivery risks and initiate corrective actions.
• Lead partner-related customer and delivery escalations to resolution.
• Ensure adoption of standardized delivery frameworks, methodologies, and quality models across projects.

3. Consulting Practice & Operating Model Transformation

• Assess and evolve partner consulting operating models, including delivery governance, capacity planning, skills coverage, and quality assurance.
• Coach partners on scaling their consulting practices sustainably across regions, industries, and solutions.
• Drive maturity across PMO, delivery management, utilization models, and financial predictability.
• Support partners in transitioning to cloud-first, outcome-driven delivery models.

4 Enablement, Capacity & Skills Development

• Ensure sufficient consultant capacity to support pipeline and committed go-lives.
• Promote reuse of best practices and continuous improvement across the ecosystem.
• Ensure lessons learned from delivery are captured and reused.

5. Performance Management & Ecosystem Excellence

-Identify underperformance early and lead structured improvement plans.

-Act as a best-practice leader for delivery excellence across the partner ecosystem.

-Continuously improve governance frameworks, tools, and operating models.

EXPECTATIONS AND TASKS

• Ensure predictable, high-quality delivery outcomes across all partner-led engagements.
• Drive adherence to approved delivery methodologies, quality frameworks, and governance standards.
• Actively monitor customer implementations to anticipate risks and prevent escalations before they occur.
• Own partner-related delivery and customer escalations through resolution, ensuring minimal customer impact.
• Improve customer satisfaction, referenceability, and renewal outcomes through strong partner delivery execution.
• Assess partner consulting maturity across delivery governance, skills, capacity, and operating models.
• Drive continuous improvement of partner delivery organizations, including PMO, quality management, and resource planning.

IDEAL EXPERIENCE

10+ years of experience in one or more of the following areas:

· Partner / Alliance Management

· Enterprise Software Delivery

· Consulting Practice Leadership

· Cloud Transformation Programs

· Systems Integrator or Global Consulting Firm environments

Proven track record managing service partners or systems integrators in complex, enterprise environments. Direct experience overseeing partner-led implementations with accountability for customer outcomes.

Demonstrated success in improving delivery predictability, reducing escalations, and increasing customer satisfaction.

Experience working in cloud-first, subscription-based, or SaaS delivery models

Strong familiarity with partner governance models, QBR/EBR structures, and KPI-driven accountability frameworks

Ability to influence without authority across internal teams and external partner executives.

CRITICAL COMPETENCIES

• Collaboration/EQ. Demonstrates capacity to engender trust and effectively collaborate with SAP and partner colleagues at all levels, from SAP Board, senior executives, account teams, and individual contributors. A diplomatic, natural networker who builds positive, enduring relationships and helps bridge diverse perspectives. Thinks and acts “win-win” when relating to others and demonstrates effectiveness in aligning and orchestrating interests to achieve results. Shows good judgment regarding where and when to compromise.
• Industry expertise. Knowledgeable of relevant market, competitive, and technology trends influencing the enterprise solutions industry. Applies well-informed point of view to identify new business opportunities, address partnership dynamics, and shape innovative yet pragmatic business plans that drive tangible market impact.
• Creative problem solving. Adept at diagnosing problems and issues, identifying root causes, and determining creative yet practical ways to address them. Willing and able to consider different points of view and engage directly in the problem-solving process vs delegating to others. Able to make decisions promptly, thoughtfully, and confidently in highly ambiguous situations.
• Executive Communication. Highly effective written and oral communication skills. Communicates complex topics simply but without losing important nuance and meaning. Focuses on central issues and has a command of specifics without being overly detailed. Understands how to frame messages in a compelling way for a target audience, and articulates these messages credibly, powerfully, and with confidence.
• Strategic program leadership. Demonstrated ability to structure and manage cross-organizational business initiatives and drive change. Thinks big picture but able to roll up sleeves and deliver. Sets and manages clear expectations by defining concrete objectives, deliverables, and action plans. Employs clear methods for closed-loop management and holds others accountable for delivering on time with quality. Shows appropriate attention to detail with diligent, tenacious follow-through. Flexible and comfortable with ambiguity but strives to bring structure and discipline to ad-hoc work efforts.

PERSONAL ATTRIBUTES

• Deep content in Partner and SAP value recognition in servicing shared customers.
• Proactive and entrepreneurial leadership; someone who instinctively knows what needs to be done and rallies colleagues to get things accomplished.
• Growth-oriented, assertive and action-oriented, yet a team player who seeks and acts on input from others.
• Passionate about driving significant business impact; ambitious and strives to raise the bar continually while also prioritizing and understanding what not to pursue.
• Upbeat, positive, transparent, and engaging with a natural skill for developing professional relationships.
• A sharp, rigorous thinker who can operate successfully among bright, progressive, and charismatic people.
• Operates with high integrity and credibility in the eyes of key individuals with whom s/he will work.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448011 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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