Early Talent Success Partner for SAP Academy for Customer Success

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

PURPOSE AND OBJECTIVES

SAP Next Gen is a curated suite of learning and development offerings designed to connect students and early talent to the people, ideas, tools, and opportunities that support them on their personal and professional growth. SAP Next Gen connects curious, ambitious, team-oriented students and early talent to SAP's global community of innovators, peers, and leaders. With access to hands-on experiences that sharpen skills, and the wisdom of the leaders shaping what's next, knowledge becomes impact and mentors become allies. As part of SAP Next Gen, the Academy for Customer Success accelerates our shift to a more sustainable and inclusive customer-facing workforce that has lasting relevance with our customers.

We execute a holistic workforce strategy to attract, hire, develop and integrate digital native talent. The Program delivers 10 months immersive experience, followed by two years of ongoing support, that fosters cloud-first mindsets, accelerates proficiency in role, and builds future leaders in Sales, Solution Advisory, and Customer Success Management.

The Asia Pacific (APAC) Regional Sales Early Talent Success Partner (ETSP) is accountable to support Sales Academy Graduates (AG) to accelerate their productivity and business impact in customer-facing roles. The ETSP collaborates closely with field leadership to extend targeted development and coaching support to the graduates as they continue to grow in their roles across the first two years in the field.

Academy Graduate (AG) Coaching

• Develop AG readiness and independence as a customer-facing professional through coaching & mentoring
• 1:1 coaching with AGs on planning, progression & execution of customer value journey
• Serve as accountability partner for AG to plan and drive their development plan and focus on skills needed to be successful
• Support AG to develop autonomy in obtaining a mentor and driving a productive relationship w/ them

Peer-to-Peer (P2P)

• Foster innovation and knowledge sharing across the regional graduate peer community to drive success and a vibrant peer community
• Facilitate peer learning and knowledge sharing forums, global and regional
• Community building through periodic AG events in region or market unit
• Establish connection with SAP Learning teams to understand offerings and reinforce with AG as appropriate

First Level Leader (FLL) Engagement

• Develop strong partnership with FLLs to understand AG performance gaps and drive attainment of KPIs and goals
• Build trusted stakeholder relationships across MU/solution areas to more effectively support AG topics as they arise, facilitate introductions and extend network to AGs
• Advocate for territory, quota, and comp/progression in alignment with Go-To-Market (GTM) Guidance
• Facilitate FLL mindset and behavior awareness and skill building as appropriate

Role Proficiency & Career Development

• Reinforce Academy learnings and ongoing role-based skills based on AG need
• Support AG to advocate for their own career progression
• Support career planning discussions with AG with 2+ years successful performance

Mentoring

• The ETSP's role in mentoring is to support the AG to increase their proactivity to find the right mentor and drive a productive relationship with mentor

Academy Program Support

• Support hiring where needed to ensure selection of high-quality talent
• Provide evaluation support at critical milestones during program (i.e. Field Transition Presentation, Capstone evaluation)

SKILLS

• Understanding of Software Sales including required processes (Demand Generation, Forecasting, Sales Cycle, Negotiations, Territory Planning)
• Knowledge of GTM strategy and engagement models
• Coaching and mentoring
• Early Talent Development
• Collaborative style and ability to work in a networked organization with virtual teams
• Strong executive presence & communication skills

WORK EXPERIENCE

• University degree
• Must have held an enterprise Software Sales role, with strong preference for within the SAP ecosystem, for a minimum of 3-5 years
• Proven track record of execution and adherence to field methodology and best practices
• Proven track record of capturing and growing customer and market share in a profitable manner

WHAT WE OFFER

• Regular Full Time
• Job Location: SEA excluding Singapore, India
• Travel: Up to 20% may be required

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436035 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Asia-Pacific #LI-Hybrid