Diploma Student/Intern (m/f/d) - Global Ombuds Office | Learning & Development / Conflict Management

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About Us

The Global Ombuds Office provides employees with a confidential, independent, and informal resource for addressing workplace concerns, resolving conflicts, and navigating challenging situations. In addition, we design and implement preventive initiatives that foster a respectful workplace culture, constructive conflict resolution, and positive collaboration.

To support our international team, we are looking for a motivated intern with an interest in learning and development, adult learning, organizational psychology, communication, and conflict management.

Your Responsibilities

• Support the design, development, and continuous improvement of training programs and workshops on topics such as conflict management, communication, respectful collaboration, and psychological safety
• Develop engaging learning materials, presentations, and interactive learning and e-learning content
• Assist with the planning, coordination, and delivery of training sessions, workshops, and information events
• Support the evaluation of training initiatives by analyzing participant feedback and identifying opportunities for continuous improvement
• Conduct research on current academic findings and best practices in learning and development, adult learning, and conflict management
• Coordinate administrative tasks related to training activities, including participant management, scheduling, and communication
• Contribute to international projects that promote a positive organizational culture and constructive conflict management

Your Profile

• Advanced or completed Bachelor's degree, preferably in one of the following fields:
• Psychology (especially Industrial/Organizational Psychology or Business Psychology)
• Education or Adult Learning
• Pedagogy or Educational Sciences
• Human Resource Development or Human Resource Management
• Business Education
• Mediation and Conflict Management
• Organizational Development or a related field
• Strong interest in learning and development and the design of modern training programs
• Enthusiasm for communication, conflict resolution, and interpersonal dynamics
• Creativity in developing instructional concepts and learning materials
• Structured, independent, and detail-oriented working style
• Excellent communication and organizational skills
• Fluency in both German and English, written and spoken

What We Offer

• Insight into the work of a global Ombuds Office within an international corporate environment
• Opportunity to contribute to innovative learning and development projects with global impact
• Practical experience in learning and development, adult education, organizational psychology, and conflict management
• The opportunity to contribute your own ideas to the development of new training and workshop concepts
• Collaboration with experienced professionals and international stakeholders
• A supportive, interdisciplinary, and international working environment

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456685 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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