Digital Solution Advisor Manager - Italian Speaker

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Digital is a leading, innovative organization delivering scalable, high quality, and personalized customer experiences across the full customer journey. We support SAP’s Customer Success board area with methodologies, digital engagement models, and solution expertise to help customers adopt, expand, and gain measurable value from SAP’s portfolio. Our values—Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo—guide our actions daily.

Role Purpose
The Digital Solution Advisor Manager leads, develops, and inspires a team of Digital Solution Advisors (DSAs), ensuring the delivery of consistent, high impact digital engagements that follow SAP’s three guiding principles:
1. Map Capabilities to Customer Priorities
2. Embody a Digital Mindset
3. Orchestrate Engagement with the Broader Team

The Manager ensures operational excellence, coaching, and innovation across customer engagement motions within the Customer Value Journey (CVJ), driving adoption, expansion, and customer success.

Key Responsibilities
1. Business Contribution & Presales Excellence
The DSA Manager ensures the team contributes effectively to pipeline creation, deal progression, and solution qualification by:
• Collaborating closely with sales teams to understand customer requirements and ensure solution alignment.
• Overseeing preparation and delivery of demos, discovery sessions, solution mapping, and Fit to Standard analysis in alignment with CVJ responsibilities.
• Monitoring presales activities and ensuring alignment to overall business objectives.
• Ensuring use of standardized assets, templates, and digital-first delivery approaches.

2. Team Leadership & People Development
The Manager fosters a high-performing, digitally fluent team through:
• Providing clear guidance, coaching, and mentoring to DSAs.
• Setting measurable objectives and performance expectations across CVJ accountabilities.
• Ensuring all team members develop deep SAP product knowledge, industry expertise, digital communication skills, and executive presence.
• Managing hiring, onboarding, and continuous learning aligned with SAP’s digital talent journey.

3. Innovation & Continuous Improvement
The Manager drives innovation in digital presales by:
• Staying current on emerging technologies, industry trends, and SAP solution advancements to elevate team capabilities.
• Encouraging experimentation, creative problem-solving, and knowledge sharing across the team.
• Acting as a feedback conduit between DSAs, product teams, and leadership to refine SAP offerings and improve customer impact.
• Ensuring the team contributes to SAP’s portfolio of digital content, best practices, and enablement assets.

4. Cross-Functional Collaboration
The DSA Manager acts as a connector across digital sales roles, ensuring seamless teamwork throughout the customer journey:
• Partnering with Digital Sales, Digital Value Advisory, and other VAT roles to ensure consistent engagement across discovery, qualification, and deal orchestration.
• Supporting governance around opportunity progression, customer handover, and execution of internal practices (Deal Management, Demand Management, Adoption/Renewal motions).
• Aligning with Marketing, Product, Delivery, and Partner teams to ensure unified messaging and customer experience.

Experience & Qualifications
Required
• Bachelor’s degree (MBA preferred).
• 8–10 years’ experience in presales or similar customer-facing roles in technology, including at least 2 years in leadership.
• Proven ability in solution storytelling, demos, handling technical objections, and leading digital-first engagements.
• Strong understanding of SAP solution portfolio, public cloud, LoB solution areas, business processes, and integration concepts.
• Fluent in English and Italian
• Excellent digital communication, stakeholder management, and virtual presentation skills.
Preferred
• Experience guiding teams in high-volume, standardized digital presales models.
• Ability to coach DSAs across skills such as executive presence, virtual stakeholder management, digital communication, AI driven advisory, and data driven decision-making.
• Familiarity with SAP’s Customer Value Journey, internal operational practices, and presales RACI frameworks.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447746 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid