Digital Customer Engagement Manager (dCEM) - SAP Basis Technical Consultant

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Private Cloud Customer Centre helps customers adopt RISE SAP S/4HANA Private Cloud Edition via a Shared Services model focused on standardized, scalable, resilient managed services.

What you’ll do

• Lead Sales-to-Delivery handovers and customer onboarding (networking, load balancers, VPNs, IPs).
• Support brownfield migrations (on‑prem to private cloud), coordinating delivery and infrastructure teams to meet customer and project requirements.
• Act as a hands-on technical contact for customers, working with hyperscalers on architecture, connectivity and migrations.
• Manage tickets and incidents following ITSM processes; support problem management and continuous improvement.
• Contribute to Go-Lives, upgrades and maintenance; help with SLA/KPI tracking and occasional de‑escalations.
• Prepare and present technical status updates to internal and external stakeholders.

What you’ll bring

• Bachelor’s degree or equivalent practical experience.
• 3–5 years in SAP technical/customer-facing roles (cloud/consulting/ BASIS support).
• Proven hands-on SAP Basis skills and experience with brownfield migrations (on‑prem → cloud).
• Experience with hyperscalers (AWS/Azure/GCP) and cloud connectivity/operations.
• Familiarity with Technical Managed Services and ITSM (incident, problem, change).
• Working knowledge of DB concepts (HANA, ASE, Sybase, Oracle) and coordination with DBAs.
• Strong stakeholder management, presentation, communication and customer-focus skills.
• Ability to work in European time zones and with cross-cultural teams.

Meet the team
SAP Global Cloud Operations (GCO) provides real-time cloud platform operations, infrastructure and managed services to help customers move to S/4H Private Cloud quickly and reliably. The Client Delivery Engagement Shared Services team focuses on standardized, automated delivery to ensure smooth customer adoption.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 427736 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.