Delivery Executive - West Market Unit

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Candidates are required to live on the West Coast for this role, due to travel requirements

PURPOSE AND OBJECTIVES

The Delivery Executive (DE) is a senior leader accountable for end-to-end delivery success across strategic and value accounts. This role provides executive oversight, fosters trusted customer relationships, and ensures alignment between SAP solutions and the customer's business transformation objectives. The DE is central to driving adoption, consumption, and realized value through the RISE with SAP methodology and CLEAN CORE architecture principles, while promoting innovation through AI-enabled solutions and creative problem solving.

As the primary delivery representative to customer executives, the DE leads delivery governance throughout the transformation lifecycle—from sales support and implementation to post-go-live stabilization—ensuring consistent focus on customer outcomes and long-term value.

This role requires close collaboration with the Services Account Executive (SAE), partners, and internal SAP teams.

EXPECTATIONS AND TASKS

1. Strategic Account Oversight & Governance

· Own delivery accountability across assigned accounts, ensuring consistent execution and program success.

· Establish strong governance frameworks to manage scope, risk, and performance.

· Monitor consumed Annual Contract Value (cACV) and ensure progress on Commit-to-Consume (C2C) targets.

· Provide oversight to delivery managers and project teams

2. Adoption and Consumption Leadership

· Act as the Adoption and Consumption Executive, driving uptake and realized value of SAP solutions.

· Lead adoption strategies that support cloud transformation, AI innovation, and operational efficiency.

· Ensure delivery is aligned to RISE with SAP standards and CLEAN CORE architectures.

3. Business Transformation & Value Realization

· Align SAP services with the customer’s strategic objectives to enable measurable business outcomes.

· Guide digital transformation initiatives and develop long-term value plans.

· Leverage creative, AI-driven solutions to solve complex customer challenges

4. Executive Engagement & Relationship Management

· Build and maintain trusted relationships with customer and SAP executives.

· Serve as the senior escalation point for delivery-related matters.

· Promote transparency, alignment, and proactive communication across all stakeholders.

5. Service Expansion & Opportunity Development

· Partner with Sales to identify and shape new service opportunities.

· Expand SAP’s footprint by aligning future initiatives with customer needs and SAP innovation.

· Support talent development and foster a culture of excellence, agility, and collaboration.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIE

• Bachelor's degree is required, Master’s degree preferred

WORK EXPERIENCE

• 10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred.
• ERP implementation leadership experience required including PMP certification.
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
• Proven ability to build trusted relationships at the client executive level.
• Ability to effectively manage and resolve client escalations.
• Demonstrated leadership by example style in managing teams and clients

#LI-DW

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 218500 - 371400(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 427028 | Work Area:Consulting and Professional Services | Expected Travel: 0 - 100% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid