Database Technology Services Associate

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

LOCATION: Monterrey, Mexico requires attendance to office 3 days a week

About SAP

As the market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premises to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Purpose and Objective

Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations and support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for Database support and services along with running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

The Role:

As an IT Technology Consultant, you will be responsible for:

• Handling Incidents, Alerts, and Service Requests
• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
• Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
• Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
• Troubleshooting and resolving any Database relevant issues that impact the customer’s business
• Managing daily operations ensuring high availability
• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team

• Coordination with international teams in global projects/crisis handling/de-escalation initiatives
• While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end

Role Requirements:

• BE / BTech / MCA from a reputable institute

• 3 to 9 years of work experience as Database Administrator in Global Operations team primarily on SAP HANA and ASE Database Platforms.
• 3 to 9 years of work experience as a Database Administrator in a Global Operations team primarily on any of the most commercial RDBMS (Oracle, MS SQL Server, DB2 etc.)
• Exposure to automation tools/scripting or processes.
• DB installations and upgrades, Planning, setup and implementation.
• DB Concept on Security, Backup and recovery strategies, System Copies, high availability and disaster recovery strategy, export-import and replication is a must.
• Organize / Structure day2day documentation.
• Willingness to take on-call duty/Weekend tasks.
• Basic knowledge of any Public Cloud Domains like Microsoft Azure, AWS and GCP
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs).
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking.
• Exposure to the ITIL framework

Preferred but not mandatory:

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

• Scripting experience - Any of Shell, Perl, Python, Go, or similar
• Working experience in Virtualization (XEN, VMware)
• Experience with OS monitoring
• Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437436 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid