Customer Success Renewal Senior Advisor

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As a Customer Success Renewal Advisor, you will play a crucial role in driving SAP’s growth by managing the end-to-end renewal execution process. Your responsibilities include:

• Partnering with Customer Success Managers and the extended Account team to deliver seamless renewal execution.
• Interfacing with customers to negotiate commercial terms and drive incremental revenue on behalf of SAP.
• Representing SAP with comprehensive knowledge of all internal process-related phases of renewals.
• Becoming a subject matter expert in commercial and revenue management principles to ensure your continuous success.
• Promoting a culture of open dialogue and continuous improvement, where your feedback will be valued to drive business enhancements.

Renewal Execution Tasks:

• Providing end-to-end renewal execution support and maintaining knowledge of commercial negotiation, product portfolio, and entitlement metrics.
• Supporting transactional steps related to renewals and replacements.
• Leveraging internal SAP networks to navigate cross-functionally and regionally.
• Possessing knowledge of SAP Cloud Terms and Conditions.
• Understanding and deploying negotiation methods that benefit both SAP and the customer.
• Being knowledgeable in commercial metrics and forecasting principles.

What you bring

• Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
• Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
• Ability to navigate multiple SAP commercial software systems effectively.
• Proven ability to organize and prioritize tasks while being process-oriented.
• Clear communication skills, both oral and written, with a demonstrated ability to build strong relationships.
• Fluent English & German

Meet your team

In the Customer Renewals Center, our people and our culture are at the heart of our success. Customer Renewals Executives showcase expertise in renewal strategy, deal architecture, customer negotiation, and navigating internal commercial and legal teams. If you are seeking a new challenge in a supportive and dynamic environment, the Customer Renewal Center is the ideal place for you.
The mission of the Customer Renewal Center is to achieve #Quest4Zero every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to discussing how you can contribute to and thrive in this culture of success. Join us and become a vital part of our mission-driven team! Join us in driving success and growth at SAP!

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..).
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423917 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.