Customer Success Renewal Advisor - EMEA region

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As a Customer Success Renewal Advisor, you are responsible for delivering end-to-end renewal execution through a partnership with Customer Success Managers and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. As part of your role, you will work to move customers to SAP's new Master Cloud Customer Agreement (MCCA) at the time of renewal, ensuring they understand the benefits and terms related to this new agreement. This role will be covering the EMEA region. As part of your role, you will be expected to engage with customers based in the following clusters of countries: UKI, BENELUX, Nordics, France, Italy, Southern Europe, Middle East, and Africa.

Renewals Executives demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation, and internal navigation of commercial and legal teams.

You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role, we encourage you to voice your feedback to drive improvements within the business.

Renewal Execution Tasks

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and restructures.
• Leverage internal SAP networks to navigate cross-functionally and regionally, ensuring collaboration and alignment.
• Possess knowledge of SAP Cloud Terms and Conditions, including those related to MCCA.
• Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
• Knowledgeable in commercial metrics and forecasting principles.

What you'll bring

▪ Experience in a customer-facing role with ability to influence different stakeholders using strong relationship and communication skills.
▪ Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
▪ Ability to work through multiple SAP commercial software systems.
▪ Proven ability to organize and prioritize tasks while being process-oriented.
▪ Communicate clearly both orally and in written form, and proven ability to build strong relationships.
▪ Bachelor’s Degree or equivalent comparable experience.
▪ Languages required: English and French; Italian is a plus.

Meet Your Team

The Business Suite CRC team is dedicated to accelerating revenue generation initiatives, including ACV and CCB, with the aim of reducing churn, standardizing processes, and ensuring cross-functional alignment. We are a dynamic group within SAP committed to driving innovation and excellence across our critical programs.

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..).
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

Benefits

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428017 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.