Customer Success Partner Senior Advisor

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do

As a Senior Customer Renewal Executive, you will play a key role in protecting and growing SAP’s recurring revenue business across the Corporate and volume segment.

• Own and manage customer renewal opportunities from early engagement through contract closure.

• Partner with customers, Sales, Customer Success Managers and other stakeholders to develop and execute

renewal strategies that maximize retention and customer outcomes.

• Lead commercial renewal discussions, including pricing, contract alignment, multi-year opportunities and

other retention-focused scenarios.

• Proactively identify renewal risks and drive mitigation actions to improve renewal rates and reduce churn.

• Maintain accurate renewal forecasts, pipeline visibility and risk reporting to support business planning and

decision-making.

• Manage a high-volume portfolio while balancing customer experience, commercial outcomes and

operational excellence.

• Collaborate closely with Finance, Legal, Commercial Operations and Virtual Account Teams to drive timely

and successful renewals.

• Contribute to scalable renewal excellence initiatives that improve efficiency, predictability and customer

retention.

What you bring

• 5–8 years of experience in renewals, subscription commercial management, account management,

inside sales, customer retention or related SaaS/software commercial roles.

• Proven experience managing customer-facing commercial discussions and contract renewals.

• Strong understanding of subscription business models, recurring revenue management and

customer retention strategies.

• Demonstrated ability to manage multiple opportunities simultaneously in a fast-paced environment.

• Strong forecasting, pipeline management and stakeholder management skills.

• Excellent communication and negotiation skills with the ability to influence customer and

internal stakeholders.

• Bachelor’s degree or equivalent professional experience.

Meet your team

"The Customer Renewals Center (CRC) helps turn cloud renewals into a disciplined, scalable and predictable recurring revenue engine for SAP. As part of the APAC Hub team, you will work closely with customers and cross-functional stakeholders to protect customer retention, drive commercial outcomes, and support SAP's long-term growth..

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454739 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid