Customer Success Partner Expert - Italy

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

As SAP continues its transformation into a cloud-first company, customer success has become one of the most important drivers of sustainable growth. In this role, you will help shape how SAP scales customer value through its partner ecosystem.

You will work closely with SAP partners to strengthen their customer success capabilities and ensure customers achieve real business outcomes from SAP solutions. Your work will directly impact how organizations adopt, use, and realize value from SAP technologies.

By enabling partners to deliver consistent and high-quality customer success practices, you will contribute to stronger adoption, higher customer satisfaction, and long-term customer relationships.

In this role, you will:

• Enable partners to build and scale customer success capabilities aligned with SAP’s cloud strategy
• Support partners in driving customer adoption, solution consumption, and renewals
• Guide partners in delivering value across the customer lifecycle and value realization journey
• Collaborate with SAP internal teams across partner management, sales, and customer success
• Use business insights and adoption indicators to identify opportunities and risks
• Contribute to initiatives that strengthen SAP’s partner ecosystem as a key driver of customer success
• While the role primarily supports the Italian Market Unit, you will be part of a regional EMEA team, collaborating across markets and contributing to broader partner ecosystem initiatives.

What you bring

You are passionate about helping customers succeed and understand how strong partner ecosystems can scale customer value. You combine business understanding, collaboration skills, and analytical thinking to turn insights into meaningful actions.

• + 8 years of experience working in the SAP ecosystem or a similar enterprise software partner model
• Understanding of partner-led business models and partner ecosystem organizations
• Strong business acumen with the ability to discuss customer value, transformation, and outcomes
• Analytical mindset with the ability to interpret business indicators and customer signals
• Strong collaboration and stakeholder management skills across internal and external teams
• Clear communication skills and the ability to influence and guide partners
• Proficiency in English and Italian to effectively engage with our global and local network

Nice to have:

• Technical knowledge or exposure to one or more SAP solutions
• Experience working in international or regional environments

Where you belong

You will join a regional team dedicated to helping partners deliver exceptional customer outcomes across the SAP ecosystem.

Our team operates at the intersection of customer success, partner strategy, and business transformation, working with colleagues and partners across multiple countries. Collaboration, learning, and continuous improvement are at the heart of how we work.

In this role, you will have the opportunity to grow your expertise in the SAP ecosystem, contribute to regional initiatives, and help shape how partners drive customer success in a cloud-first world.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448504 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid