Customer Renewal Executive(MCCA) - English + Japanese

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Areas of Responsibility and Tasks

Within the Customer Renewals Center (CRC), our people and our culture are central to our success! Cloud Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams.

We are seeking a proactive and customer-focused Cloud Renewal Executive to join our fast-growing Customer Renewal team. In this role, you will be responsible for supporting cloud subscription renewals while playing a critical role in educating and guiding customers on the adoption of the Master Cloud Customer Agreement (MCCA) as part of SAP’s contractual standardization strategy.

This is an excellent entry point into the world of cloud renewals, offering exposure to commercial operations, customer relationship management, and contract lifecycle management within a global technology leader.

Key Responsibilities:

• Cloud Subscription Renewals

• Support the end-to-end renewal cycle for a defined portfolio of small to mid-sized accounts, ensuring timely closure of in-quarter and out-of-quarter renewal opportunities.

• Customer Engagement

• Act as a trusted advisor to customers by initiating renewal conversations early, addressing queries, and aligning renewal terms to customer needs and usage patterns.

• Contract Standardization – MCCA Adoption

• Introduce and promote the benefits of the Master Cloud Customer Agreement (MCCA) during renewal discussions to support SAP’s contractual standardization efforts.

• Educate customers on the structure, value, and flexibility of the MCCA.
• Collaborate with internal teams (Legal, Sales, and Commercial Operations) to address customer concerns or exceptions related to the MCCA.
• Track and report MCCA adoption progress across your assigned accounts.

• Commercial Alignment

• Work closely with Account Executives, Customer Success Managers, and Solution Teams to ensure the renewal proposal aligns with customer outcomes and consumption plans.

• Deal Governance & CRM Hygiene

• Ensure accurate tracking of opportunities, deal progression, and closure milestones in SAP systems (e.g., CRM tools).

• Support forecasting accuracy through timely updates and compliance with internal policies.

• Continuous Learning

• Stay up to date on SAP’s cloud portfolio, licensing policies, and renewal best practices through structured onboarding and ongoing enablement programs.

Qualifications & Experience

• 1–2 years of experience in a customer-facing, account management or commercial-related role preferred.

• Prior experience in the software or cloud industry is a plus but not mandatory.

• Bachelor’s degree in Business Administration, Analytics, Marketing or a related field.

• Strong communication and interpersonal skills to simplify complex topics.

• Basic understanding of subscription models and cloud technology.

• Familiarity with SaaS business models and basic commercial concepts is a plus.

• High attention to detail and organizational skills.

• Highly organised with attention to details, and ability to validate data accurately.

• Proficient in MS Office; familiarity with CRM tools (e.g. Harmony Quote, Gainsights etc.) is an advantage.

• A customer-centric approach with a proactive problem-solving mindset.

• Ability to work in a fast-paced, collaborative environment.

• Team player with a growth mindset, curiosity and willingness to learn.

• Language proficiency: English and Chinese, Japanese and Korean (added advantage).

Key Performance Indicators (KPIs)

• Accuracy of over-consumption validations.

• Churn rate

• Renewal Rate (%)

• Upsell and cross-sell opportunities identified and closed.

• Accuracy of renewal forecastsWhat We Offer

• A dynamic, international environment with career growth opportunities.

• A supportive and collaborative work environment

• Opportunities for professional and growth within SAP

• Exposure to leading cloud technologist and customer success strategies.

This role is ideal for individuals looking to kickstart their career in cloud subscription management while making a tangible impact on customer success and retention.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 427974 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.