Customer Engagement Advisory - Internship

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

PURPOSE AND OBJECTIVES

Customer Engagement Advisory(CEA) is looking for an energetic capable intern who will assist with engagement advisory services/initiatives across a range of SAP product domains and customer engagements. CEA delivers advisory and support to customers and customer-facing roles to drive foundational adoption of SAP solutions. Our ultimate objective is to continuously improve customer satisfaction, foster success in the cloud, and help customers become intelligent enterprises.

CEA plays a key role delivering strategic initiatives, proactively monitoring and driving effective risk mitigation. By conducting structured follow-ups, coordinating ongoing quality checks, and enabling continuous process improvements, this role strengthens the connection between customers, front-office teams, and SAP internal stakeholders, improving business continuity, accelerating value realization, and minimizing operational disruptions. Together we Connect. Engage. Advise.

EXPECTATIONS AND TASKS

The role is part of a team that provides proactive engagement support to colleagues in customer-facing roles, as well as delivering specific customer-facing services

• Support CEA on-demand team leader and on-demand initiatives as requested – helping support the progress of the initiatives, tracking activities and actions, follow up actions, reporting value of activities – with direction from on-demand team leader
• Collaborating with engagement managers to address customer requests and top issues
• Preparation for 360° customer assessments and active follow-up of action items.
• Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
• Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CEA to take the appropriate next actions
• Prioritise requests for critical situations that require immediate action
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CEA leadership
• Other tasks and projects as directed.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Currently studying a Bachelor or equivalent, ideally IT, Computer Science or Business
• Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multi-tasking and organizational skills, with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly – verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in English required

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

TO APPLY:

• This Intern role is paid part-time. You MUST be eligible to work in Australia. Candidates are to be full-time students, undergraduate or postgraduate

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458587 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid