Customer Data Advisor

Job Description

Requisition ID: 441108

Work Area: Solution and Product Management

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T2

Hiring Manager: Laura De Gregorio

Recruiter Name: Thais Nadim

About the Team

The Customer Data Advisor team is part of the Data Operations Team in the Intelligent Data Management organization in PDT. We play a vital role in delivering trusted data to the business through giving data purpose, establishing data standards with the business process owner, and ensuring that data flows are managed across the entire SAP process and system landscape. This is the foundation on which the team operates. It is a global and diverse team consisting of License & Service account and contact experts, located in Germany, Czech Republic, Argentina, and Philippines.

Summary & Role Information

We seek a Customer Data Advisor Operations Specialist responsible for maintaining the quality and integrity of corporate data focused on accounts and contacts. The individual is responsible for responding to requests from our main stakeholders as second level support about data related topics, resolving potential issues, and ensuring availability of high-quality data.

EXPECTATIONS AND TASKS

• Be second level support for account and contact ticket categories for our main stakeholders (sales operations, marketing, finance teams)
• Be a trusted advisor for our main stakeholders on data related topics.
• Support our main stakeholders with Data Driven conversations to help them understand the quality of the data
• Performs data quality checks and audits of data to ensure data is accurate and complete and takes corrective steps
• Work closely with Global process Owners and Governance team in developing processes and procedures with other business functions to ensure an understanding of data input
• Ability To Troubleshoot and Identify Data Issues. Provides issue and problem resolution tracking

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Experience in data management field is preferred
• Strong analytical skills
• Strong written and verbal communication skills
• Ability to work in fast-paced environment and managing competing deadlines
• SAP CRM systems experience is a plus
• Advanced level of English

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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