Customer Advisory Internship

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

Optimization and Digitization of the SBO Application Process between SAP and OpenText

Current Process Description

Request Initiation - An SBO request is initiated via an Excel document that is completed and submitted by the relevant Sales person or Sales Support.

Internal Processing OpenText – Partner Manager The request is received by OpenText’s Partner Manager, who is responsible for the initial assessment and validation.

Coordination with Account Executive (AE) - The Partner Manager consults with OpenText’s Account Executive. Once both parties agree, the internal approval process is initiated.

Internal Approval Process OpenText - A multidisciplinary group within OpenText must review and authorize the SBO. This step involves multiple sequential or parallel approvals.

External Approval by SAP - After internal approval, the SBO is sent to SAP, where the SAP SBO team reviews and officially signs the document.

Addition to the Quote - The signed SBO is included in the quote, which will become part of the order process.

Optional: Price Adjustment If the product is sold under Lower Entry Pricing (LEP), the Calculation Team may adjust the price before the order process continues.

Order Form Approval & Contract Finalization - The formal order form goes through its own, often multi-level, approval flow. After all required approvals, the final contract is drawn up and signed.

Objectives

• Shortening the lead time of SBO requests.
• Reducing manual and error-prone process steps.
• Increasing visibility and traceability for all parties involved

What you bring:

The internship is a master project.

Required skills are:

• Academic level, preferable business administration, management science, marketing or technology
• Broad knowledge in the area of business processes, from supply chain to finance
• Knowledge on information technology, and ERP software, preferably familiar with SAP
• Outgoing, strong in communication
• Committed, hard worker, team-player
• Fluent in Dutch and in English
• Data analytics / intelligence, dashboarding

Where you belong:

Within the collaboration between SAP and OpenText, an SBO (Solution Bundle Offer) is requested for specific deals. This document forms an essential part of the contract and must be reviewed and approved by multiple internal and external stakeholders. The current process relies heavily on manual steps, separate documents, and coordination via email, leading to delays, susceptibility to errors, and a lack of transparency.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437588 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
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