Customer Adoption Senior Advisor- BTP AI/ AI Core/AI Launchpad / Gen AI Core _ Bangalore_10-16 Years

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Business Processes Senior Consultant act as BTP Customer Adoption Senior Advisor and work as a part of the Adoption and Consumption(A&C) Center in the BTP Solution Hub in CS&D.

The key role is to act as SAP BTP AI Solution Adoption and Consumption Advisor to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint through Business AI solutions via the Business Technology Platform. Focused on Adoption and Consumption, the Business Process Consultant will specialize in SAP BTP AI, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance.

Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

What you’ll do:

Act as an SME for usage and value realization of the SAP BTP AI solutions by providing functional expertise on how to best integrate, extend and deliver on desired business value.
Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams etc.
Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.
Guide to build PoC’s/Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs. (Premium and Standard)
Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
Deliver exceptional experience remotely and onsite with customers when needed.

What you bring:

University undergraduate degree (or higher) in computer science, engineering or comparable educational background.
A total of 10 years to 16 years and a minimum 3 years hands-on experience with Data Science, Python, SQL.
Good understanding of Data engineering, AI, ML, Generative AI, classic ML models vs large language models
Experience with one or more of BTP AI topics such as SAP AI Core, SAP AI Launchpad, Gen AI hub, AI Business Services, SAP HANA Cloud (Vector Engine), SAP Joule, SAP HANA Cloud ML, etc.
(Good to have): Experience with industry leading platforms like Azure AI, AWS, GCP, Meta AI, OpenAI, etc.
Demonstrated structured problem-solving skills
Demonstrated customer empathy
Excellent presentation and communication skills (written and verbal)
Can work on flexible time for global coverage
Curious, open-minded, resourceful and flexible with the ability to learn quickly
Get-it-done / Can-do-it attitude
Ability to work with technical and non-technical colleagues
Team player and role model
(Good to have): 3-7 years of working experience with cloud-based applications
(Good to have): Knowledge and hands-on experience with SAP Cloud Application Programming (CAP)
(Good to have): Knowledge in at least one SAP cloud product i.e. SuccessFactors, Ariba, S/4 HANA, CX, DSC.
(Good to have): Knowledge of SAP Data and Analytics offerings would be good.
(Good to have): Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
(Good to have): Knowledge of the different services engagement models such as SVA, Advanced, Essential and Select offerings.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.