Concur Customer Success Manager (m/f/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

YOUR FUTURE ROLE

As a Senior Customer Success Manager, you will play a pivotal role in fostering trusted relationships with your clients, measured through revenue growth, retention, and relationship health. In this senior position, you will bring your expertise to guide top-tier multinational clients on their journey with SAP Concur, ensuring they feel supported in achieving their strategic goals by leveraging industry insights and best practices. This role offers the opportunity to demonstrate leadership, mentor peers, and refine your unique talents in a dynamic, client-centric environment.

• Building and executing a strategic territory plan to proactively engage clients throughout their lifecycle.
• Ensuring portfolio excellence through comprehensive risk forecasting and management.
• Developing and maintaining strong executive-level relationships with each client through regular and strategic interactions.
• Preparing and delivering impactful, data-driven client business reviews.
• Consistently achieving retention and revenue growth targets, with a focus on long-term client success.
• Acting as a trusted advisor by offering deep industry expertise and extensive knowledge of SAP Concur products.
• Collaborating closely with Sales teams to identify and capitalize on new growth opportunities.
• Leading and contributing to process improvement initiatives and organizational growth projects.
• Driving thought leadership within the team and participating in advanced training and professional development programs.

YOUR PROFILE

• Fluency in German and English.
• 5+ years of professional experience in Account Management, Customer Success, or similar fields, preferably in SaaS or Travel & Expense Management.
• Proven track record of exceeding customer retention and revenue growth targets in a senior role.
• Strong ability to lead and influence client engagements, including executive-level interactions.
• Strategic thinker with the ability to ask thought-provoking, business-impacting questions.
• Skilled in managing complex, cross-functional relationships and portfolios with multiple stakeholders.
• Highly organized, adept at handling multiple priorities, and maintaining attention to detail.
• Adaptable to change and thrives in fast-paced, entrepreneurial environments.
• Willingness to travel within the DACH region to build and maintain strong client relationships.
• Advanced understanding of SaaS solutions, with experience in SAP Concur products being a significant advantage.

ABOUT THE TEAM

Our Client Success organisation serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to helping those around us to also achieve excellence.

Our mission is to achieve best in class client retention and drive efficient scalable processes, whilst also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.

We are committed to creating a diverse team and are looking for individuals that desire to make a difference.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444807 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Germany #LI-Hybrid

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