Concur: Business Processes Consultant

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Business Process Consultant, you will work with a portfolio of customers for multiple regions. You will work as a configuration expert, assigned to assist Concur customers solve configuration cases and manage billable projects. A successful individual in this position will manage and maintain the customer’s configuration; adding, editing or removing configurable options as necessary.

You will be responsible for the following activities:

1. Fulfill customer configuration needs.

2. Work with customers to analyze the requirements and provide suitable solutions.

3. Document, report and present complete details of work performed.

4. Adhere to SAP Concur’s rules of engagement for working with customer

5. Ensure adherence & improvement of set KPIs such as SLAs, technical expertise, customer satisfaction.

6. Manage customer escalation and liaise with internal teams.

7. Adhere to project planned hours and initiate change request in the event of over hours.

8. Provide technical expertise at situations which demand higher level of expertise.

Experience (Role Requirements):

1. Ability to understand complex business requirements.

2. Able to work with complex customer situations and translate requirements into configuration.

3. Apply disciplined approach towards solving customer cases.

4. Technical competence towards system configuration.

5. Should have managed complex customer situation.

6. Creative solution development

1. Excellent communication and presentation skills
2. Analysis and troubleshooting skills
3. Excellent knowledge on SQL, Python and any other programing languages will be given preference.

7. Knowledge of software deployment life cycle and testing practices

8. Strong computer skills / Microsoft Office knowledge

9. Ability to present data in a skilled manner is highly desirable

10. Ability to persuade and influence to achieve desired outcome

11. Ability to perform under stress and with multiple concurrent tasks

12. Strong organizational and planning skills to consistently deliver on commitments

13. 40+ hours per week to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness

14. Flexibility as to the specific working hours may be required or available

15. Hybrid working setup, but will start at 5 days per week upon onboarding

About the team

• Concur Essential care services team is a shared services team which works with mainly large

Enterprise customers who have procured the paid Essential Care service.

• This team also works on project, innovation, automation and programming.

• This team services Concur's paid and billable deliverables.

• The team works directly with the customer's authorized support contact and deliverables

solutions on customer systems in live system.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448239 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid