Concur: Business Process Consultant, Enterprise

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Summary:

As a Business Process Consultant, you will partner with portfolio of Enterprise customers across multiple regions, as a configuration expert and trusted consultant for SAP Concur. Success in this role requires meticulous attention to detail, advanced technical proficiency, and the analytical skill to navigate complex requirements, combined with the ability to communicate clearly and translate technical complexity into actionable business solutions.

Key Responsibilities:

1. Fulfill customer configuration needs within SAP Concur, delivering accurate, well-structured solutions in test and production environments.
2. Engage with customers’ authorized support contacts to analyze complex requirements, clarify scope, and translate needs into system configuration and process designs.
3. Document, report and present work with clarity and precision, including design decisions, configuration changes, tests, and outcomes.
4. Adhere to SAP Concur’s rules of engagement, project governance, and change management practices.
5. Meet and continuously improve KPIs (e.g., SLA adherence, solution quality, technical accuracy, customer satisfaction, etc).
6. Manage customer escalations professionally; act as a trusted consultant while liaising effectively with internal teams to drive timely resolution.
7. Track planned hours and initiate change requests when scope or effort exceeds plan.
8. Provide advanced technical expertise in situations requiring complex analysis and problem resolution.
9. Obtain and maintain relevant SAP certifications; develop business-aligned use cases that translate certification knowledge into measurable value.
10. Contribute to projects, innovations, automations, and programming activities that enhance service quality and efficiency.

Role Requirements:

1. Proven ability to understand and interpret complex business requirements with high attention to detail.
2. Demonstrated experience translating customer requirements into system configuration and process solutions, including managing complex customer situations.
3. Disciplined, analytical, and detail-oriented approach towards solving customer cases.
4. Advanced Technical competence in enterprise system configuration (SAP Concur experience preferred).
5. Excellent communication and presentation skills; able to clearly articulate complex information to clients and stakeholders.
6. Strong analysis and troubleshooting skills.
7. Proficiency with SQL and Python; additional programing languages are a plus.
8. Knowledge of software deployment lifecycle and testing practices.
9. Advanced computer skills (including Microsoft Office) and confidence working within complex systems.
10. Ability to present and interpret data clearly and professionally to support decision-making.
11. Ability to influence stakeholders and drive alignment toward effective solutions.
12. Ability to perform under pressure and manage multiple concurrent tasks in a fast-paced environment.
13. Strong organizational and planning skills to consistently deliver on commitments.

Work Model and Schedule:

1. Full-time role (typically 40+ hours per week to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness). Overtime may be required based on business needs, peak periods, or operational demands.
2. Flexibility in working hours may be required or available depending on customer and regional demands.
3. Hybrid working model; full on-site presence required during initial onboarding period.

Success Measures:

1. SLA attainment and response/resolution times
2. Quality and accuracy of configuration and documentation
3. Customer satisfaction and effective escalation management
4. Current, relevant certifications and demonstrated application to customer outcomes
5. Adherence to planned hours and effective change control

About the team:

1. Partners primarily with large Enterprise customers, across tiers of paid premium services.
2. Drives projects, innovations, automations and programming activities to enhance service quality and efficiency.
3. Delivers paid, billable service deliverables aligned with SAP Concur service standards.
4. Works directly with the customers' authorized support contacts, delivering solutions within customer test and production environments.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448242 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid