Client Delivery Manager

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you`ll do:
You will be the main point of contact for SAP's private cloud customers and act as a trusted partner between your customers and SAP ECS organization. On a regular basis, you will align with your customers, plan and steer the engagement together. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.

The Role:

Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:

1. Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders
2. Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
3. Account Management: Commercial account management and increase of customer satisfaction

Accompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

What you bring:

• Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.)
• Excellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers
• Pro-active, problem solving, "can-do" attitude and “customer first” mindset.
• Strong engagement management, relationship building and de-escalation skills
• Good understanding of SAP's cloud business, especially private cloud offerings
• Good understanding of SAP technical topics
• Good understanding of SAP HANA database
• Accustomed to work in international environments
• Nice to have
  • Customer facing working experience
  • Account management working experience
  • German language

Meet your team:
This is your opportunity to become part of an amazing international team, lead by a co-leadership team, in a fast-growing organization which provides you a lot of room for personal development. ECS is a truly global organization, the CDM teams are working in a hybrid remote/ onsite environment so that you find the setup that fits your needs.

#SAPECSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 427851 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.