China iXp Intern - Technical Support for Core Platform Services

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity and impact.

As a Technical Support Intern, you will support our global customer support operations and contribute to daily team activities:

• Monitor the global support queue and maintain the chat monitor.
• Communicate with global customers and help validate case priorities.
• Review cases with colleagues and assist in providing solutions to clients.
• Support team members in various daily operational tasks.

What you bring:

We’re looking for someone proactive, curious, and eager to learn - someone who enjoys meaningful, innovative work and values continuous growth.

• Current university students graduating in 2027/2028 or later
• Strong communication skills in both spoken and written English
• Ability to commit to a 6‑month internship, working at least 3 days per week

On-Site Internship Location: Dalian, China (大连市沙河口区五一路 269 号 软件园 16 号楼)

Where you belong

SAP Product Support makes sure that customer’s incidents and tickets can be dealt at the first time. In this position, you can closely work with global colleagues and communicate with customers from different countries. You will negotiate with them and check basic information to validate incident priority. After the internship, you will get familiar with SAP product and know standards processing procedures. What’s more, you can practice verbal English and improve yourself in the multi-national working environments.

The Core Platform Services (CPS) Technical Support Team plays a vital role in safeguarding the stability, security, and performance of SAP’s foundational platforms. As the owners of the core technical backbone, the team ensures that all SAP business applications run reliably and efficiently at scale. Their responsibilities span key platform operations, including system upgrades, environment migrations, and transport management across complex SAP landscapes, ensuring seamless continuity and high‑quality delivery of enterprise services.

#SAPNextGen

#SAPiXpChina

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450618 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid