Business Processes Associate Consultant_SAP Concur_2-3 Years_Devanahalli, Bangalore

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Location - Devanahalli, Bangalore

What you'll do:

1. Deliver exceptional service during every interaction with SAP Concur to foster a high level of client satisfaction.
2. Advocate for customers by sharing their perspective, influencing internal teams to achieve positive outcomes.
3. Maintain oversight of case logs, perform trend analysis for proactive risk mitigation, and ensure SLA adherence.4. Create and maintain customer dashboards to provide real-time performance metrics.
5. Follow predefined processes and adhere to Select Care templates and documentation.
6. Escalate unresolved client issues promptly to ensure SLA timelines are met.
7. Collaborate with Select Care Managers to prepare for briefings, providing background and status on high-profile customer issues.
8. Identify and propose improvements to Select Care processes, documentation, and streamline services for efficiency.
9. Understand clients' business requirements to compile site review documents, support configuration, and exceed client expectations.Analyze and resolve customer cases effectively.

What You Bring:

1. Experience in Powerbi, Excel, Powerpoint & MySQL
2. Excellent Analytical skills
3. Excellent communication skills
4. Excellent Presentation skills
5. Ability to correlate action into strategy and vice-versa
6. Accountability and ownership

Meet Your Team

• Work hours: 6:00 PM - 3:00 AM IST, supporting US-based customers.
• Collaborate within the shared services team that assists large North American clients who have premium Select Care or Advanced Care services.
• Support Select Care Managers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428309 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.