Business Processes Associate Consultant (maternity cover)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

We are looking for passionate individuals whose responsibility will be to welcome and consult with our new SAP Concur customers and start building the relationship with them after the sales cycle. You will initiate the implementation process and prepare them for their SAP Concur implementation.

When our clients are implemented with our services you will serve as the primary point of contact for client portfolio, coordinating internal teams to deal with client´s escalations and requests. You will also be working in a team providing ongoing guidance and best practice advice to a portfolio of more than 300 clients from all around the world. No routine guaranteed!

Coordination Tasks

• Onboard partner projects: facilitate data gathering for the implementation project
• Validate and define expectations and scope of work
• Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services
• Escalation management : coordination and documentation of customer escalations
• Triage: review and route client queries and service requests to appropriate teams
• Assist with the onboarding activities for new members (training and knowledge transfer)
• Any other similar task or responsibility as may be reasonably required

Consulting Tasks

• Maintain, configure, and administer the SAP Concur site of the clients and provide best practice advice and guidance.
• Work directly with administrators of clients that acquired a version of an “Expertise & Care” service on top of the standard support that SAP Concur is providing.
• Cooperate closely with other teams within SAP Concur.
• On clients’ request, organize operational calls to discuss changes in the configuration.
• Ensure that clients stay informed of the new features available through the monthly release calls.

What you bring

• English and German / Italian / Spanish / French: Business Fluency
• Previous experience with customer facing role
• Education Bachelor's degree in any field or equivalent work experience
• Affinity for software and technology
• Ability to be self-directed and work independently
• Escalation management
• Task oriented
• Customer management skills
• Excellent communication skills
• Strong organizational skills
• Strong analytical and problem solving skills
• Methodology and Tools Overview (MS Office)

Where you belong

We are group of 20 multicultural individuals with more than 9 different nationalities. We onboard many new clients through our Prague office who are located across various markets in Europe, the Middle East, and Africa, and we provide them with excellent customer service delivery.

We also love gathering and spending time together either for a barbecue on our roof top terrace, by participating to sportive activities like the Spartan race or simply catching around after work on Fridays! Where Face to face meetings is not possible then we connect virtually with coffee, drinks, we play games or we just chat.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448668 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid