Business Processes Associate Consultant - Japanese Speaking

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

PURPOSE AND OBJECTIVES

As a market leader for business solutions, SAP offers you an ideal working environment for your professional and personal development.

The SAP Premium Hub Centre of Expertise (CoE) is responsible for helping SAP’s Premium Engagement customers make the most of their investment in SAP software.

Our CoE team is looking for a Business Process Consultant for service deliveries and customer engagement management.

EXPECTATIONS AND TASKS

You will be part of a highly motivated and skilled expert team responsible for delivering successful outcomes in customer projects and production operational areas.

CoE Business Process Consultants perform highly specialized remote and onsite services for SAP customers globally. Our goal is to enable customers to implement and operate their SAP solutions at their maximum potential and to manage their technical risks during solution implementation and operation.

· Provide first class remote and on-site support to our customers, including:

o Solving technical problems

o Optimization of solution operation

o Improvement of system performance, availability and stability

o Support in critical customer situations (going live, upgrade, etc.)

· Customer project evaluation and risk mitigation of implementation projects

· Back office support for onsite service delivery

· Increasing overall customer satisfaction

· Act on escalated customers to bring their businesses to normal operations

· Reduce customer's TCO by Enterprise Support, ActiveEmbedded and MaxAttention Services.

The main customer group of our team is in Japan market unit.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

TECHNICAL SKILLS

We are looking for someone with combined skillset of at least one of the below areas, the more boxes can be ticked the better.

· Technical skills

- SAP Basis skills

- System monitoring

- SAP System performance tuning

· Database skills

- HANA technology

- SQL statement tuning

· Development skills

- ABAP programing/ CDS View development

- BTP development

· Functional skills

- S/4HANA functional skills

FURTHER EXPERIENCE & SKILLS

· Good Japanese language skills in business communication, and mindset of Japan customer support;

· Fluent verbal and written skills in English;

· Experience with support, development, root cause analysis and problem solving, especially for Japan customers;

· 0 - 3 years of functional or technology experience in SAP environment

· Ability to effectively resolve/drive resolution of most complex problems that require creation of new and innovative approaches.

· Ability to work independently in complex customer situations.

· Work under pressure, critical situations, and extremely tight deadlines;

· Accept travel time around 10%

Location: Dalian

#GCCSD

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440054 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid