Business Process Analyst - Customer Industry Solutions (CIS) (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You Will Do

• Support customer innovation engagements: Assist in discovery workshops and customer boot camps — preparing materials, capturing insights, consolidating outputs, and helping document and qualify Industry AI opportunities.

• Consolidate and maintain the Industry AI use case repository: Gather, structure, and maintain a living repository of customer use cases — ensuring learnings are captured, organized, and accessible for the team to build on.

• Coordinate customer engagement activities: Drive event nominations, manage customer participation in SAP programs and co-innovation forums, and ensure the right customers are engaged at the right moments.

• Support use case definition: Assist in translating business challenges into structured AI solution concepts — supporting documentation of data requirements, agent concepts, KPIs, and value metrics under guidance of senior team members.

• Contribute to portfolio building: Support the development of industry-specific AI assets and accelerators by capturing customer learnings and helping document their financial and operational value.

What You Bring

• Exposure to industry or customer contexts: a few years of experience in a customer-facing, industry, or consulting role — with initial exposure to business processes and an understanding of where AI or digital solutions could create value.

• Curiosity and learning mindset: A genuine interest in Industry AI and a drive to learn — actively seeking to understand how AI agents transform business processes and how use cases are defined and delivered.

• Organizational and coordination skills: Demonstrated ability to manage multiple workstreams and drive activities such as event nominations, customer outreach, and use case consolidation reliably to completion.

• Collaborative and team-oriented: A natural team player who takes initiative, follows through consistently, and supports senior colleagues in delivering high-quality customer outcomes.

• Communication skills: Clear, structured English — written and verbal — able to document findings accurately, prepare crisp summaries, and communicate effectively with customers and team members.

• SAP or enterprise software awareness: Basic familiarity with SAP solutions or enterprise software environments is an advantage.

Where You Belong

You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry and AI experts working at the frontier of what enterprise AI can do. This role is designed for someone at the start of their Industry AI journey — curious, organized, and eager to contribute. You will learn directly alongside senior industry experts and engineers, building the skills and experience to grow your career in one of SAP's most strategic and fast-moving practices.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 458361 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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