Associate Solution Support Engineer - SuccessFactors

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for enthusiastic, intelligent, adaptable, and motivated applicants to work in our Galway Office. Our Support Engineers work on SuccessFactors leading solutions such as Business Execution (BizX) suite, Employee Central (EC), Learning Management System (LMS). You will assist our customers by troubleshooting issues and providing solutions for reported incidents. A successful candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organisation.

Some responsibilities in this role:

• Analysing incidents, researching resolutions and providing robust solutions that are easily understood by our customers.

• Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels.

• Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service and reduce customer effort.

• Document solutions to known issues and consulting questions.

• Develop technical solutions to be posted to both internal and external knowledge base.

• Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases.

• Document issues in a CRM system and defects in our engineering tracking system.

At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role.

Education, core skills and competencies:

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business related field.

• Fluency in English to a business standard.

• Familiarity with general IT concepts.

• Solid understanding of Internet technologies.

• Familiarity with general business terms and processes.

• Strong team player and comfortable working on own initiative.

• Strong time management and multi-tasking capabilities.

Preferred (but not explicitly required):

• Familiarity with HTTP/HTTPS protocols as well as XML, RDBMS database concepts, operating system and networking concepts.

• Awareness of security protocols.

• Knowledge of File Transfer protocols.

• Experience with HRIS systems.

• Previous experience with Knowledge Management strategies.

• Knowledge of any one object-oriented programming language (Java, C++, ABAP/4 etc)

#LI-OL1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449313 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid