AI Agile Coach (Scrum Master & Quality Engineer) at Service Management Processes & Solutions

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you`ll do:

Summary:

We are seeking an Agile Coach who blends the strategic mindset of a Scrum Master with the hands-on expertise of a Quality Engineer. In this hybrid role, you’ll guide teams toward high performance, strengthen agile practices, and champion quality across the development lifecycle.

The Role:

In this role, you will support the AI product lifecycle, from planning and prioritization to delivery and continuous improvement. You will collaborate closely with the Product Owner and engineers to shape AI use cases that create measurable business impact.

Responsibilities:

• Facilitate Scrum or Kanban ceremonies and foster a culture of continuous improvement (e.g. SAFe)
• Coach cross-functional teams on agile values: lead a full scrum team from forming phase to self-organized stage with frequent self-reflection
• Collaborate with Product Owners and engineering leads to ensure clear priorities and value delivery
• Establish and maintain quality standards, test strategies, and automation frameworks
• Drive root-cause analysis of defects and ensure quality metrics are actionable
• Monitor delivery performance using agile metrics (velocity, lead time, defect density)
• Mentor team members on test automation, CI/CD integration, and best engineering practices
• Act as a change agent, helping teams and stakeholders adopt agile and lean thinking

What you bring:

• Degree in computer science, economics or a similar field
• Proven experience as a Scrum Master, Agile Coach, or Quality Engineer in software development teams
• Deep understanding of agile frameworks (Scrum, Kanban, SAFe) and QA practices
• Strong knowledge of software testing tools and automation (e.g., Pytest, Github Actions, Sirius, Databricks, or similar)
• Excellent understanding of CI/CD pipelines and DevOps principles
• Exceptional communication, facilitation, and stakeholder management skills
• Certifications such as Certified Scrum Master, Professional Scrum Master, Certified Software Quality Engineer or equivalent is a plus
• Fluent English and a proactive, problem solving mindset

Meet your team:

Service Management Processes & Solutions holds global responsibility for all products and tools that empower SAP's customer-facing and employee-facing service management processes. We are dedicated to delivering innovative solutions that drive efficiency and excellence across our service ecosystem.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438853 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid