Adoption Insight Manager - Adoption Insights & Services (AIS)

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team:

The Adoption Insights & Services (AIS) team, nestled within the Global Adoption & Experience Center of Excellence (GA&X), is pivotal in generating insightful adoption metrics through service engagements. These insights serve as a foundation for data-driven decision-making, propelling customers along their cloud journey. Within the GA&X organization, the AIS team specializes in facilitating value-oriented service engagements with a focus on strategic customers.

GA&X operates as a Level 2 unit within the Product Engineering board area, taking charge of data-driven decisions related to adoption and experience insights. As a cross-functional unit, it spearheads the standardization and harmonization of SAP’s strategies concerning adoption and experience across the entire SAP Product Portfolio. The Center of Excellence offers top-tier tools and services, working closely with both customers and internal roles to achieve the Product Engineering priorities of “usage and satisfaction.”

What you'll do:

As an Adoption Insight Manager (AIM), you will work closely with our customers throughout the region to bridge the gap between commercial and technical aspects of cloud adoption and consumption. Your role is pivotal in helping customers maximize their SAP cloud footprint and fostering data-driven decision-making within SAP.

Your Responsibilities:

• E2E Service Execution: Lead the execution of AIS services, ensuring seamless service delivery from initiation to completion to drive cloud adoption and expand.
• Data Analysis & Insights: Analyze adoption metrics to derive meaningful insights that drive decision-making. Identify churn risks and opportunities for upselling and cross-selling. Use customer adoption trends to support contract renewals and stimulate business growth.
• Client Interaction: Interact with clients to understand their specific requirements and provide data-driven insights to enhance their cloud adoption and consumption.
• Demand Generation: Generate demand for AIS services by demonstrating the value they bring to client organizations. Collaborate with the sales team to identify and pursue new business opportunities.
• Adoption Data-Based Decision Making: Build a foundation for adoption data-based decision-making within SAP and our customers. Develop and implement strategies to enhance cloud adoption and consumption
• Stakeholder Communication: Maintain consistent communication with stakeholders to strengthen our position as a crucial partner in adoption. Collaborate with colleagues and clients to understand their specific requirements and address them effectively.
• Tool Development: Contribute to the development of tools that enhance adoption transparency, accelerating their development and implementation.
• Consultation & Training: Serve as a consultant for clients on SAP metering, monitoring, and product usage. Stay updated with the latest technological advancements and effectively communicate this knowledge to clients.
• Strategic Planning: Assist in the development and implementation of outcome-driven adoption and consumption roadmaps, focusing on both immediate and strategic objectives.

What you bring:

• Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field; an advanced degree or certification in cloud computing or data analytics is a plus.

• Strong analytical and problem-solving skills, with the ability to turn complex data into actionable insights.

• Experience using data to support decision-making and strategic planning, particularly in cloud or software environments.

• Solid understanding of cloud technologies, with a strong technical affinity and a desire to stay current with evolving trends.

• Familiarity with SAP Classic and/or other SAP products; knowledge of SAP’s cloud license models is a plus.

• Experience with monitoring and metering SAP cloud services, and with data analytics or business intelligence tools.

• Excellent communication and presentation skills for engaging both technical and non-technical stakeholders.

• Proven ability to independently lead and deliver services, following best practices and maintaining a strong focus on customer satisfaction.

• Fluency in English is essential; proficiency in Portuguese is an advantage due to our regional operations.

We are looking for talents who are passionate about driving cloud adoption and consumption through data-driven insights. If you have a strong technical foundation and a knack for E2E service delivery, this is an opportunity to make a significant impact in our Adoption Insights & Services (AIS) business. Join us to be part of an exciting journey in shaping the future of cloud adoption at SAP!

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423678 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.