Part Time - Retail Assistant

Job Description

We are looking for an enthusiastic team player to join us as a Retail Assistant at our Darts Farm shop, to help us deliver fantastic customer service.

The main focus of the Retail Assistant role is to serve customers and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner.

You will receive full training and support on all aspects of RSPB Retail, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB.

Key Responsibilities:

• Ensuring the retail store is delivering the highest standard of customer care.
• Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals.
• Ensure the retail store is commercially merchandised and stock levels are appropriate.
• Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures.

The successful candidate will be available to work during the day (no evenings), and weekend and Bank Holiday work may be required.

Essential Qualifications, Knowledge and Skills

• GCSE Maths and English or equivalent.
• Computer literate.
• Enthusiastic approach to work.
• Excellent verbal and written communications skills.
• Ability to plan and prioritise workloads.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Able to build and maintain strong working relationships.
• Ability to work as part of a team.

Desirable qualifications, knowledge, skills, and experience

• Experience of working at a retail environment/visitor attraction.
• Experience of working in a sales background.
• Retail certificate.
• Knowledge of Health and Safety in the workplace.
• Merchandising skills.
• Till operation and payment handling.

This is a permanent part-time role working 4 hours per week and initially on a Tuesday morning, though this may be negotiable.

We are looking to conduct interviews for this position from January 8th 2024. For further information, please contact Lottie.Dowle@rspb.org.uk or gareth.williams@rspb.org.uk

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.