Part Time - Centre Assistant - RSPB Dungeness

Job Description

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world?

We are looking for an enthusiastic and hard-working people person, to help work in our visitor centre and on our events at our Dungeness Reserve.

About the Role

Our work in the visitor centre is planned via the use of rotas and would include weekend working. Full induction and training would be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.

Our visitor operations are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working on our meet and greet operation, in our shop, welcoming visitors to the reserve, giving out information, and encouraging visitors to support our work.

Essential skills, knowledge and experience:

• GCSE Maths and English or equivalent.
• Computer literate.
• Enthusiastic approach to work.
• Excellent verbal and written communications skills.
• Ability to plan and prioritise workloads.
• Multitasking skills
• Problem-solving skills and ability to work on own initiative.
• Ability to manage and respond quickly and positively to customer needs and feedback.
• Ability to work as part of a team.

Desirable skills, knowledge and experience:

• Experience of working at a catering environment/visitor attraction.
• Knowledge of health and safety in the workplace.
• Till operation and payment handling.

This is a Permanent Part-Time role for 7.5 hours per week - including weekend working

We are looking to conduct interviews for this position from 24th April . For further information please contact corinne.pardey@rspb.org.uk

As part of this application you will be asked to provide a copy of your CV and complete a short form. Please provide a cover letter with your application telling us how you meet the criteria set above, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.