RSPB • Arne

Centre Assistant - Visitor Operations (Zero hours)

Employment type:  Full time
Salary:  £21255 - £22818 per annum

3–4 days/week at home

Fully flexible hours

Dog friendly

Job Description

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to join our friendly team in our cafe, shop and Welcome area at the beautiful RSPB Arne Nature Reserve.

RSPB Arne is a beautiful site consisting of a patchwork of habitats. Although famous for its dry and wet lowland heath you can also find ancient oak woodland, farmland, reedbed, mudflats, scrub, wet woodland, acid grassland and even sandy beaches. Spanning over 600 hectares this mix of habitats is one of the reasons that Arne is home to such a huge variety of species. The lowland heathland offers homes for reptiles and rare insects and Arne remains one of the few places in the UK where all six of the UK's native reptiles can be found. Situated on Poole Harbour and within the Dorset Area of Natural Beauty it really is a stunning place.

About the Role

Our work in the RSPB Arne Visitor Operations is planned via the use of rotas and would include weekend working. Full induction and training would be provided, with opportunities to learn about the running of a busy reserve Visitor Operations.

Our cafe, shop and Welcome Area are a crucial part of what we do here, encouraging visitors to explore the reserve, buy great products, sample locally produced organic food and giving them a great all round visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working on our meet and greet operation, welcoming visitors to the reserve, giving out information, and encouraging visitors to support our work.

Essential skills, knowledge and experience:

  • GCSE Maths and English or equivalent experience.
  • Computer literate.
  • Enthusiastic approach to work.
  • Excellent verbal and written communications skills.
  • Multitasking skills
  • Problem-solving skills and ability to work on own initiative.
  • Ability to manage and respond quickly and positively to customer needs and feedback.
  • Ability to work as part of a team.

Desirable skills, knowledge and experience:

  • Experience of working at a catering environment/visitor attraction.
  • Knowledge of health and safety in the workplace.
  • Knowledge of food and foodservice skills.
  • Till operation and payment handling.

This is a Permanent zero hours role. We are looking to conduct interviews for this position as and when candidates present themselves as this is an extremely vital role, so please don't delay in applying. For further information please contact email: Lesley.gorman@rspb.org.uk

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

As part of this application you will be asked to submit a CV and complete a very short application form.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
24 days annual leave + bank holidays
Enhanced sick pay

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options RSPB provides and then we anonymously survey a statistically significant proportion of their employees to make sure RSPB is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at RSPB

Company employees


Gender diversity (male:female)


Office locations

Across all 4 UK Countries

Hiring Countries

United Kingdom
Awards & Achievements
Most flexible Charity & Tech For Good companies – 2nd

Most flexible Charity & Tech For Good companies – 2nd

Industry awards 2022