RSPB • Loch Leven

Catering Assistant - Loch Leven - Variable Hours Available

Employment type:  Full time
Salary:  £19305 - £21417 per annum

3–4 days/week at home

Fully flexible hours

Dog friendly

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Job Description

We are looking for catering assistants who thrive in a busy work environment, care about delivering excellent customer service and want to positively contribute to the successful operation of our café. We have roles to fill with varying, flexible hours and work days available.

Are you energetic and enthusiastic with a desire to help nature by delivering excellent customer service? Would you like to join a friendly team at one of Scotland’s busiest and most important nature reserves?

Our café is not just about serving great food and giving first class service - it’s about saving wildlife too. We source menu ingredients that are as ethical, local and nature friendly as possible. By becoming part of our team you’ll help to show our customers that visiting us is the best choice they could have made. If you are passionate about great food and excellent customer service, we’d love to hear from you!

About Loch Leven

RSPB Scotland Loch Leven forms part of the Loch Leven National Nature Reserve and is made up of important wetland and woodland habitats. Ospreys, marsh harriers and swallows visit us in the summer, and up to 20,000 pink-footed geese fly in from Iceland each autumn to spend winter around the loch. Red squirrels are resident in our woodland. We offer a great day out for families, nature lovers and wildlife watchers and can be easily accessed from the Loch Leven Heritage Trail which brings many walkers and cyclists to the site.

Our visitor centre, the busy hub of the RSPB reserve, looks out over our wetland and the loch to Kinross and the distant Ochil Hills. As part of our commitment to providing excellent, fully accessible facilities, we have recently undertaken extensive redevelopment works, including the refurbishment of our café.

About the Role

We are looking for catering assistants who thrive in a busy work environment, care about delivering excellent customer service and want to positively contribute to the successful operation of our café. You will work as part of the team taking orders, serving and clearing away, and we’ll train you to prepare tasty, ethical food and make creamy barista coffees. It can be a busy and often non-stop environment to work in, but if that’s your thing you’ll be in your element!

Now, more than ever, hygiene in customer service settings is paramount so we’ll expect you to undertake training in this area including Food Hygiene training.

Essential skills, knowledge and experience:

  • Enthusiastic approach to work,
  • Understanding of the principals of food hygiene;
  • Excellent verbal and written communication skills;
  • Problem-solving skills and ability to work on own initiative;
  • Ability to manage and respond to customer needs and feedback;
  • Working in target driven/pressured environment;
  • Working on the till, card machine, cashing up;
  • Ability to work as part of a team.

Desirable skills, knowledge and experience:

  • Experience of working at a café/bar/pub;
  • Knowledge of food and food service skills;
  • Computer skills.

Additional Information

Please note that we are actively recruiting for this role and we will be interviewing suitable applicants as and when they come in. We reserve the right to close this advert at any time.

We have roles to fill with varying, flexible hours and work days available, so please let us know in your CV/cover letter what availability you could offer.

All necessary training will be provided. Please be aware that there are no direct public transport links to the reserve so please bear this in mind when applying.

For further information please contact douglas.rutherford@rspb.org.uk

As part of this application, you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
24 days annual leave + bank holidays
Enhanced sick pay

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options RSPB provides and then we anonymously survey a statistically significant proportion of their employees to make sure RSPB is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at RSPB

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Across all 4 UK Countries

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United Kingdom
What employees are saying

I feel the RSPB is very flexible and this is reflected through the Line Management chain - I know I have the flexibility on a daily basis to start early / finish late, if something crops up at home - I am very satisfied :)

RSPB Employee

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