Field Service Representative

Job Description

Airline Support Field Service Representative

Full Time - 37 hours per week, Monday to Friday with on-call

Globally Mobile

We have an exciting opportunity for an enthusiastic, proactive and delivery driven individual to join our Aftermarket Operations Airline Support Team as an Airline Support Field Service Representative.

The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. This position is a globally mobile role that will be based at locations around the world close to our customers operations. The initial posting for this role will be Addis Ababa (Ethiopia) on a 3-year assignment.

The successful individual will be assigned against a local main base and will be expected to spend most of their time deployed internationally, often with limited notice, on long- or short-term assignments.

Please note, for this role you will be expected to live and work in Ethiopia for 3 years initially. Partners are supported to join you on this assignment, but Children are not.

What you will be doing:

• Develop a close working relationship and garner trust with the customer at all levels, to enable effective communication of key business messages and collection of customer data, intelligence and insight.
• Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
• Identify potential issues with products & services to enable them to be proactively managed.
• Monitor warranties & guarantees and airline debt, reporting any significant trends.
• Provide customer business forecast inputs, fleet plans and shop visit plans.
• Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
• Using your excellent communication skills, you’ll build strong relationships with colleagues and customers around the globe.

Preferred requirements:

• You’ll be educated to degree level or equivalent experience.
• You’ll have experience of working in a customer facing role within a technical or services environment.
• Ideally you will have experience of working with gas turbines, their operation and functionality.
• You will have a high degree of self-motivation, flexibility and initiative to thrive in our dynamic and fast paced environment.
• You will have an awareness of airline operator’s line maintenance practices and regulations.
• You will possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts or the ability to learn this quickly.
• You will have solid networking and relationship building skills and will be confident to represent the Rolls-Royce position to our Customers and uphold that position in challenging circumstances.

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Regional Benefits:

• Generous Annual Leave.
• Retirement Savings through the Rolls-Royce Retirement Savings Trust.
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce & Group Income Protection provides an income in the event that you are unable to work due to illness or injury.
• Employee Assistance (EAP) and Live Well programmes.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date: 15th July 2026

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Field Services

Posting Date

03 Jul 2026; 00:07

Posting End Date

15 Jul 2026