Quantexa • New York, United States

Customer Success Architect

3–4 days/week at home

A little flex time

Dog friendly

Job Description

At Quantexa we believe that people and organizations make better decisions when those decisions are put in context – we call this Contextual Decision Intelligence. Contextual Decision Intelligence is the new approach to data analysis that shows the relationships between people, places and organizations - all in one place - so you gain the context you need to make more accurate decisions, faster.

Founded in 2016, Quantexa helps organizations make their data more meaningful, and is the world’s leading software company providing a single networked view of internal and external data as an input to analytical and AI models. From compliance, fraud, anti-money laundering and credit risk to customer intelligence and master data management, Quantexa partners with Global Tier 1 Insurers and Banks, Government Agencies and Technology companies to deliver Contextual Decision Intelligence.

Headquartered in London with significant offices in New York, Boston, Toronto, Sydney, Singapore, and Brussels, Quantexa is continuing its expansion, building on our core values of Determination, Ambition, Teamwork and Accountability.


Customer Success exists in Quantexa to drive customer outcomes and value from our technology. Quantexa believes that by driving customer value and outcomes we are given opportunities to expand our relationship.

We are recruiting for a Customer Success Architect with a strong background in business architecture either working in or around financial institutions to join our team. The Customer Success Architect (CSA) is a role positioned to become a trusted advisor within our customer base to assure customers are attaining outcomes and to influence future roadmap and direction for technology within our customers.

What You'll Do

  • Be a strategic advisor to the executive level of our customers and prospects, including CIOs, CDOs and CCOs
  • Be a relationship builder, be able to get deep into our customers organisations to own and drive relationships
  • Understand our solutions and how they can fit into a customer’s architectural environment
  • Have influence, direction and assurance over our customers future roadmap – this should include their solution, architectural and data strategy
  • Be a partner to the sales organisation and work on joint plans to drive upsell and growth
  • Drive cyclical engagement (e.g. quarterly reviews) to measure, track and deliver business value to the clients
  • Establish consultative and trusted relationships with clients, guiding them on the steps needed for them to realise incremental value from their investment in Quantexa
  • Understand client business goals and anticipate future opportunities
  • Understand new product requirements, feed these back to R&D to influence Quantexa’s product roadmap
  • Ensure client expectations are consistently exceeded
  • Cultivate the correct environment (technical and business) for upselling and identify expansion opportunities
  • Drive planning sessions to ensure clients are able to fully realise the value from Quantexa

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Regardless of race, beliefs, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness – whoever you are, if you’re a curious, caring, and an authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.


In order to be considered for the role:

  • Experience in defining architectural and data strategies as part of ‘Big Data’ initiatives or complex IT programs
  • Experience in Compliance, AML, Fraud, Risk or MDM technologies an advantage
  • Excellent written and verbal communication with the ability to influence client strategy and to set client visions
  • The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
  • Effectively deal with difficult and challenging situations
  • Strategic and analytical thinker who can transition between strategy and detail conversations when required
  • Comfortable with a fast-paced scaleup organisation

You should have experience with some of the below:

  • Entity resolution / name matching / record linkage / MDM technologies
  • Graph databases / graph analytics technologies
  • Big data technologies
  • Financial crime / compliance technologies
  • Experience with some of the technologies within our stack, such as Apache Spark, Hadoop, Elastic Search, Docker, Kubernetes/OpenShift, Microservices, REST APIs, Kafka, Scala, Spring Boot etc
  • Experience with one or more cloud providers (AWS, GCP, Azure)


Why join Quantexa?

We know that just having an excellent glass door rating isn’t enough, so we’ve put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:

  • $170,000 - $220,000 (the salary on offer will be based on a number of factors, including location, experience, and role responsibilities)
  • Company Bonus
  • 401(k) match up to 5%
  • Competitive PTO Allowance + Paid US Federal Holidays + Your Birthday Off!
  • Medical, Dental, and Vision coverage
  • Short-term and Long-term Disability, Life, and AD&D insurance
  • Access to One Medical - primary care practice that offers 24/7 on-demand virtual care
  • Access to Teladoc - on-demand healthcare via phone or video
  • Access to Health Advocate - the nation’s leading healthcare advocacy and assistance company
  • Access to Calm App Subscription - the #1 app for meditation, relaxation, and sleep
  • Access to Talk Space - the #1 rated, HIPAA-compliant app for online counseling and therapy services
  • Continuous Training and Development, including access to Udemy Business
  • Access to WeWork offices & Company-wide socials

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Work from anywhere scheme
25 days annual leave + bank holidays
Enhanced sick pay
Work from home allowance
Teambuilding days
UK nursery benefit scheme
Private healthcare
Accredited Quantexa Tech Academy & Management Training
Personal development platform & funds + 1 hour weekly dedicated time to learn
Volunteer & Birthday Leave
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Quantexa

Company employees


Gender diversity (male:female:non-binary)


Office locations

London (HQ), Boston, NYC, Toronto, Melbourne, Sydney, Singapore, Brussels, Amsterdam, Dubai, Malaga, Luxembourg

Funding levels

Series E

Hiring Countries

United Arab Emirates
United Kingdom
United States

Awards & Achievements

SaaS & Software

SaaS & Software

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023