Flexa

3–4 days/week at home

A little flex time

Dog friendly

Job Description

At Quantexa we believe that people and organizations make better decisions when those decisions are put in context – we call this Contextual Decision Intelligence. Contextual Decision Intelligence is the new approach to data analysis that shows the relationships between people, places and organizations - all in one place - so you gain the context you need to make more accurate decisions, faster.

Founded in 2016, Quantexa helps organizations make their data more meaningful, and is the world’s leading software company providing a single networked view of internal and external data as an input to analytical and AI models. From compliance, fraud, anti-money laundering and credit risk to customer intelligence and master data management, Quantexa partners with Global Tier 1 Insurers and Banks, Government Agencies and Technology companies to deliver Contextual Decision Intelligence.

Headquartered in London with significant offices in New York, Boston, Toronto, Sydney, Singapore, and Brussels, Quantexa is continuing its expansion, building on our core values of Determination, Ambition, Teamwork and Accountability.

Opportunity

Do you get a boost from digital engagement? Are you built to brainstorm? Do you like making people feel appreciated?

We are looking for a Community Manager, who will inject strategy and community best practices to help build a world-class Community at Quantexa. You will work both individually and as a key component of a highly skilled Community team – gaining valuable experience with a global technology company.

Reporting to the Head of Community Programs, you will play an integral role on the team by implementing strategies, tactics, and best practices in a technical community environment. Ensuring day-to-day operational excellence of the community software platform, technical projects, and ongoing development. You’ll think of community as a product and build the necessary operational governance model to deliver a world-class experience to customers, partners and prospects.

You will ensure day-to-day operational excellence of the community software platform and help shape our community programs such as user groups, community events, ideation, super user program, gamification and much more.

The Community Manager will manage community moderation, improve forum features and functionality, and amplify the voice of the customer throughout the organization. You will collaborate with colleagues in Customer Success, Delivery, Product Management and Marketing in a fast-paced environment

Responsibilities:

  • Help set the vision for the community & refine, update, and execute on the community strategy
  • Scope, implement, manage, and maintain community platform UI customizations
  • Coordinate & manage content calendar, working with marketing and wider business to build plans for online groups – written and multimedia (i.e. webcasts, virtual conferences, etc.)
  • Facilitate ongoing software user group collaboration - recommend and implement engagement tactics
  • Moderate Q&A and coordinate technical support / customer service for community users
  • Collect, analyze and share community-related data with relevant stakeholders
  • Drive critical metrics that capture community health, activity, and engagement, as well as team performance
  • Grow our influencer base and implement, operate, and measure the effectiveness of the ambassador and affiliate programs
  • Train and assist wider stakeholders in understanding the full breadth of the community platform functionality
  • Listen to community sentiment, identify growth opportunities, trends, emergent opportunities, and product improvement ideas
  • Research and recommend community management best practices
  • Interface with cross functional departments around the company to ensure seamless experiences for our community members

Requirements

A bit about you:

  • Strong customer experience or community management experience (experience with Vanilla, Higher Logic or other Community platform vendors a plus)
  • True understanding of customer service
  • An ability to influence and engage people from a broad set of backgrounds
  • Ability to work in an agile and flexible manner
  • Excellent communicator, both verbal and written
  • Track record of strong technical project management
  • Knowledge of SEO best practices
  • A data-driven decision-making approach
  • Community event planning experience
  • Experience with CSS, Javascript and community platform technology a plus

Benefits

Why join Quantexa?

We know that just having an excellent glass door rating isn’t enough, so we’ve put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:

  • Regularly benchmarked salary rates at the highest quarter following all principles of equal pay & company bonus
  • Flexible working hours in a hybrid workplace & free access to global WeWork locations & events
  • Pension Scheme with a company contribution of 6% (if you contribute 3%)
  • 25 days annual leave (with the option to buy up to 5 days) + birthday off!
  • Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period
  • Work from Home Allowance
  • Family: Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave
  • Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
  • Team's Social Budget & Company-wide Summer & Winter Parties
  • Tech & Cycle-to-Work Schemes
  • Volunteer Day off
  • Dog-friendly Offices

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Regardless of race, beliefs, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness – whoever you are, if you’re a curious, caring, and an authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Work from anywhere scheme
25 days annual leave + bank holidays
Enhanced sick pay
Work from home allowance
Teambuilding days
UK nursery benefit scheme
Private healthcare
Accredited Quantexa Tech Academy & Management Training
Personal development platform & funds + 1 hour weekly dedicated time to learn
Volunteer & Birthday Leave
Location
86%
Employees are very happy with their working location freedom
Hours
79%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
82%
Employees feel that flexible working is part of the culture
Autonomy
87%
Employees feel they have complete autonomy over getting their work done

Working at Quantexa

Company employees

500+

Gender diversity (male:female:non-binary)

70:29:1

Office locations

London (HQ), Boston, NYC, Toronto, Melbourne, Sydney, Singapore, Brussels, Amsterdam, Dubai, Malaga, Luxembourg

Funding levels

Series E

Hiring Countries

Australia
Belgium
Canada
Luxembourg
Netherlands
Singapore
Spain
United Arab Emirates
United Kingdom
United States

Awards & Achievements

SaaS & Software

SaaS & Software

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023